Wintel L3

**Engineer L3 (Noc, Soc, GSD, RDMS)**

**Profile of the position**:
Hands-on experience with Windows servers, virtualization, server hardware, networking basics and involves both server performance/availability assessment and user support tasks. Windows administrators leverage their expertise with Windows operating system and server administration to deploy servers, support day-to-day system performance, troubleshoot system specific issues by performing log analysis and maintain server health by proactive analysis.

**Duties and Responsibilities**
- Providing L3 level support to NOC/ SOC/ GSD/ RDMS
- Acknowledge the ticket in your queue
- For Server Management, Perform the RCA and work towards resolution.
- Take care of respective escalation like server/network, security analysis, pure voice support for pure desktop related issues and managing desktop by doing actual trouble shooting based on LANDesk tool
- Last level of Technical Escalation
- Able to perform root cause analysis and forensic analysis
- Abide by all terms of Letter of Undertaking and follow the same.
- Follow all admin as well as security rules and regulations of the Organization.
- Report Information security incidents and weaknesses to Operations manager and CISO

**Knowledge, Skills & Competencies**:
Hands on experience including but not limited to:

- Microsoft Windows Server 2003-2016 operating systems.
- Expert level Administration of Windows Operating System components (IIS, DNS, DHCP, AD, Hyper-V, etc.)
- Expert level VMware administration, SRM, VMware ESXi Upgrades.
- Expert level WSUS administration.
- Expert Level Administration of Hardware and Firmware exposure to physical system environments.
- Analytical skills to accurately identify the root cause.
- Experience of working with customers through direct interaction during support and change management activities.
- Excellent verbal and written communication skills.
- Effective team player as well as ability to drive autonomously.

**Desired Qualification**
- Must be Microsoft certified and VMware certified and have Average Server knowledge along with Standard Applications.
- Basic Education must have a Bachelor’s degree or Under Graduate in any stream
- Good Communication Skills (Written & Verbal)
- Knowledge on Server Monitoring & Management is preferred.
- Understanding of ticketing system is also preferred.
- Must be willing to work in 24×7 rotational shifts.
- Previous NOC/GSD/RDMS/SOC experience will be a value add.

**Desired Experience**

Should have 5+ yrs of in providing Level 3 Support

**Others**

Level - Junior management level position

Grade - L5 grade

Reporting to Manager Managed Services

Willing to work in Rational shifts.