Csa (Customer Service Associate)

4 days ago

Delhi, India LeEnticing Global LLP Full time

Dealing with customer issues
- Handling customer concerns and complaints in a timely manner
- Negotiate/close deals and handle complaints and objections
- Establishing a positive rapport with all customers via call
- Interacting with customers to ensure they have a desirable and shareable experience
- Self motivation to work independently and with strong work ethics
- Ability to work in a team, and adopt to new and evolving processes
- Gather feedbacks from customers or prospects and share with internal teams
- **Experience is mandatory in operations and travel agents B2B query handling
- preferably from Destination Management Companies/Tour and Travel Industries.**

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Flexible shift

Ability to commute/relocate:

- Delhi, North West - 110089, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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