Customer Service Representative

3 days ago

Mumbai, India Xpheno Full time

Designation: Customer service representative

Location: Sanpada

Salary : Upto 25k

**Roles and responsibilities**:

- Communicating with customers and sales representatives.
- Gathering information about customer complaints.
- Developing aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew contracts and retain business.
- Meeting with the sales team to propose customer retention solutions.
- Writing and presenting customer behavior reports.
- Building positive relationships with customers and business associates.

**About Company**:
**ION EXCHANGE**

A pioneer of water treatment in India with a legacy spanning over five decades, Ion Exchange is today a premier company in water and environment management with a global presence. Formed in 1964, as a subsidiary of the Permutit Company of UK, Ion Exchange became a wholly Indian company in 1985 when Permutit divested their holding.

Over the years, we have accumulated a wealth of experience and are now recognized as a leading solutions provider, one of very few companies worldwide with complete range of solutions for Water, Wastewater Treatment, Solid Waste Managementand Waste to Energy.

**Salary**: ₹15,594.95 - ₹25,362.22 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: One location

**Speak with the employer**
+91 8087149860

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