Tele Caller

2 days ago

Ernakulam District Kerala, India Matrixx Overseas Migration Full time

**Job Title**: Telecaller

**Location**: Kochi
**Department**: Customer Service / Sales / Recruitment
**Company Name: Matrixx Overseas Pvt Ltd**

**Job Summary**

**Key Responsibilities1. Call Handling**
- Handle inbound calls and provide accurate information.
- Follow scripts and guidelines while maintaining a friendly tone.

**2. Follow-up**
- Follow up on previous calls and maintain consistent communication.
- Update the system with call outcomes and follow-up tasks.
- Address queries, provide details about services, and resolve basic issues.
- Maintain polite and professional behaviour at all times.

**4. Data Management**
- Maintain call logs, reports, and databases accurately.
- Keep track of interested leads and scheduled appointments/interviews.

**5. Coordination**
- Coordinate with internal teams (Sales/Recruitment/Documentation) as required.
- Schedule meetings, interviews, or callbacks.

**Key Skills Required**
- Excellent communication and telephone etiquette.
- Ability to handle high call volumes.
- Good listening and problem-solving skills.
- Basic computer knowledge (MS Office, CRM/portals).
- Positive attitude and willingness to learn.

**Qualifications**
- Degree in any discipline.
- Freshers or 0-2 years of experience in telecalling/customer service.
- Experience in sales or recruitment calling is an added advantage.

Pay: ₹10,000.00 - ₹12,000.00 per month

Ability to commute/relocate:

- Ernakulam District, Kerala: Reliably commute or planning to relocate before starting work (preferred)

Work Location: In person

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