Bpo Clients Inbound Outbound Chat Process E-mail

3 days ago

Mohali, India THR Consultants Full time

Greetings from THR Consultants

**We are hiring for multiple clients like Policybazaar, PaisaBazaar, Lenskart,Indidalends, My loan Care,Kenko,Teleperformance,Ma Bupa,Indiabulls,Datacultr,Tech Mahindra,Research & Ranking, Talent Edge, Teleperformance, Ais Bank,Hike Education & few more clients,**

**Key Highlights-**
**Job Profile**: Outbound/Inbound/Regional/E-mail/Chat Process
**Shift Type**: Day Shifts/Night Shifts/Rotational Shifts
**Cab Facility**: Based on Process & Client.
**Location**: Delhi/Noida/Gurgaon/Mohali/Chandigarh/Jaipur/Indore/Banglore/Pune/Mumbai
**Eperience Band**: Fresher to 05 years of eperience in relevant
**CTC**: 1.5 LPA to 4.5 LPA
**Qualification**: Undergraduate/Graduate/Post Graduate/MBA/B.tech

**Job Description-**
- Contacting potential or eisting customers to inform them about a product or service using scripts.
- Converting leads and opportunities generated through Cold Calling, Digital Marketing, etc into appointments by pitching accurate lenders and products as per the system recommendation and customer requirement.
- Asking questions to understand customer requirements and close sales.
- Follow-up on appointments with lenders and customers for pickups/logins.
- Enter and update customer information in the database.
- Generate references from eisting customers.
- Handle grievances to preserve the company's reputation.
- Go the etra mile to meet sales target and facilitate future sales.

**Role Requirement** **-**
- Proven eperience as telesales representative or other sales.
- Fresher/ up to one year eperience of eperience & eperience in retail lending would be an advantage.
- Passion for sales, meeting targets and chasing for high numbers.
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
- Ability to learn about products and services and describe/eplain them to prospects.
- Good knowledge of English - Should be able to understand and comprehend training material.
- Ecellent communication and interpersonal skills.
- Cool-tempered and able to handle rejection.
- Outstanding negotiation skills with the ability to resolve issues and address complaints.

**Thanks**
- Role:_Customer Onboarding - Voice / Blended
- Salary:_ 1,50,000 - 5,50,000 P.A.
- Industry:_BPO / Call Centre
- Functional Area:_Customer Success, Service & Operations
- Role Category:_Voice / Blended
- Employment Type:_Full Time, Permanent
- Key Skills
- BPO
- Customer ServiceCross SellingTelesalesNon Voice ProcessSemi VoiceKPOVoice ProcessInboundBpo Non VoiceChat ProcessOutbound CallingUpsellingSalesOutbound SalesTelecallingCold CallingCustomer CareDomestic BPOCall CenterInternational BPO
- Skills highlighted with ‘‘ are preferred keyskills

Education
- UG:_Graduation Not Required

**Company Profile**:
THR Consultants
- We are having very good client list.............
- Company Info
- Contact Company:_THR Consultants
- Reference Id:_Common Post-2

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