Chat Process Executive

2 days ago

Kolkata West Bengal, India Glory Power Solutions Pvt Ltd Full time

**We Are Hiring**

**Designation**: Customer Support Executive
**Process**: Chat Process
**Languages**: English
**Experience**: Freshers Preferred / Experienced (up to 12+ months)
**Shifts**:

- **Rotational Shifts (24/7)** including **Night Shifts**:

- **1 Rotational Weekly Off**:

- **6 Days Working**

**Interview Timings**: 11 AM - 3 PM
**Interview Mode**: Face to Face
**Joining Date**:Immediate Joiners only (Last Date: 13-Aug-2025)**
**Hiring Type**: Contract (3-Month Tenure - August Joiners Only)
**Work Mode**: Work From Office
**Leaves**: No leaves allowed during the first 3 months
**Salary Range (Before Transport Deductions)**:

- **Fresher**: ₹2.4 LPA (₹16,000 In-hand)
- **7-12 Months Experience**: ₹2.6 LPA (₹18,000 In-hand)
- **12+ Months Experience**: ₹2.8 LPA (₹21,000 In-hand)

**Cab Facility**: One-side cab provided during odd hours

**Location**: Kolkata

**ROLES AND RESPONSIBILITIES**:

- Provide customer support to **e-commerce customers** via chat.
- Use tools like MS Word and Excel efficiently to resolve queries.
- Handle chats promptly and ensure resolution within SLA.
- Identify customer needs and offer suitable solutions.
- Communicate fluently in English (Verbal & Written).
- Follow communication guidelines, policies, and procedures.
- Maintain typing speed of **35 WPM with 90% accuracy**.
- Take ownership of issues and follow up for closure.
- Ability to multitask and work under pressure.
- Familiarity with basic Operating System functions and system navigation.

**Interview Rounds**:

- Screening
- Operations Round
- Typing Test (35 WPM / 90% Accuracy)
- Versant Test (Minimum Score: 56)
- Online Assessments

**Job Types**: Full-time, Permanent, Contractual / Temporary
Contract length: 3 months

Pay: ₹18,000.00 - ₹21,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time

Work Location: In person

**Speak with the employer**
+91 7358756477

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