Customer Support Executive

17 hours ago

Marathahalli Bengaluru Karnataka, India The White Teak Company Full time

**Key Responsibilities**:

- **Inbound Call Handling**: Respond to incoming customer calls, address inquiries, resolve issues, and provide accurate information about our products and services.
- **Message Management**: Monitor and respond to customer messages across various platforms, including SMS, social media, and live chat, ensuring timely and helpful communication.
- **Issue Resolution**: Identify customer concerns, troubleshoot problems, and offer solutions or alternatives to ensure customer satisfaction.
- **Customer Follow-up**: Ensure that all customer interactions are documented and follow up with customers as needed to ensure their issues are resolved satisfactorily.
- **Collaboration**: Work closely with other departments, such as sales, technical support, and operations, to resolve customer issues and improve the overall customer experience.
- **Documentation**: Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.

**Qualifications**:

- High school diploma or equivalent; a bachelor’s degree is a plus.
- Proven experience in customer service, preferably in a call center or support environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with CRM software and MS Office Suite.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

**Preferred Skills**:

- Experience with inbound call handling.
- Familiarity with social media and live chat support.
- Strong organizational and time-management skills.
- Ability to remain calm and professional in challenging situations.

**Benefits**:

- Life insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 6 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 08105208258
Application Deadline: 30/08/2024
Expected Start Date: 01/09/2024

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