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Billing Operations Supervisor

2 weeks ago

Bengaluru Karnataka, India Wrike Careers Page Full time

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

**Our vision**:A world where everyone is free to focus on their most purposeful work, together.

**What Is Wrike?**:
Wrike is an enterprise-ready, cloud-based collaborative work management platform for managing cross-functional work at scale that is fully configurable and enables contextual collaboration in a secure environment. Enterprises use Wrike to offer a single digital workplace for all of their departments and teams.

***Role and Responsibilities**:

- Document detailed customer account status notes for record and follow up
- Investigate, substantiate and prepare customer credits and/or bad debt write offs
- Research, review and analyze data related to customer accounts, billing information and purchase contracts
- Set up and register customer account with 3rd party payment portals such as Ariba or Coupa
- Interact with data team to ensure appropriate reporting of billing and revenue data
- Recommend and help implement improvements to data collection and reporting methodologies in the related billing systems
- Work with cross functional teams (Sale, Support, Finance and Legal) to resolve billing and ordering issues
- Review, validate, and process customer contracts in CPQ/SFDC system.
- Make sure the customer subscription is provisioned according to the signed contract and all the contractual obligations are fulfilled
- Create, check and send invoices according to the rules and regulations, as well as in accordance with the customer requirements.
- Provide support to the Sales, Renewals, Legal, Customer Support, Customer Success and other teams
- Help structuring contracts, find the best solution for the sales team making sure it complies with company guidelines and system rules
- Validate or escalate exceptions and customization requests
- Respond to customer queries
- Assist with customer vendor forms
- Provide coverage and support to the other members of the billing team when required
- Assist in providing support documentations for financial audits
- Other ad-hoc duties as assigned

**Note**:The shift timings for this role is 5.30 pm - 2.30 am IST**

**Qualification Requirements**:

- Bachelor's degree in Business, Finance, Accounting or related
- 8+ years of relevant experience (2 years as Manager/Team Lead/Supervisor)
- Fluent oral and written communication skills in English
- Excellent customer service and organizational skills with attention to details
- Be able to work independently and cross functionally with Finance, Legal, Sales, and Customer Support teams
- Strong Excel and analytical skills to include calculating percentages, subscription term proration calculation, etc
- Great attention to detail and the ability to see the bigger picture at the same time
- Strong problem-solving skills, ability to find a creative solution while adhering to company policies and guidelines
- Good understanding of basic legal contract structure and revenue recognition concepts is a plus Experience in leading, mentoring and training junior team members

**Tools you will use**:

- NetSuite/Oracle
- Salesforce CPQ
- Microsoft Suites (Word & Excel)
- Wrike Management tool
- ZenDesk ticketing system RingDNA

**Perks of working at Wrike**:

- 10 days of National and Festival Holidays per year
- 18 days of paid vacation per year
- 14 days of sick leave with a medical certificate per year
- 5 uncertified sick days per year
- Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000
- Personal Accident Insurance: Rs 50,00,000
- Term Life Insurance: Rs 50,00,000
- Up to 26 weeks of paid maternity leave for the first two children
- 4 weeks of paid parental leave
- 2 days off for volunteering with nonprofit charities
- Broadband/Internet Reimbursement: INR 1500 per month
- Night shift allowance
- **This position is available remote**

Your recruitment buddy will be Tripti Sachan, Senior Recruiter.

LI-TS1

**Who Is Wrike and Our Culture**:
We're a team of innovators and creators who solve the complex work problems of today and tomorrow.

**Hybrid work mode**

Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

**Our persona**:
**Smart**: We love what we do, and we're great at it because this is our domain. Our combined knowledge in this space is unmatched.

**Dedicated**:We get up every day focused on helping our customers win. We're committed to helping our teammates win, too

**Approachable**: We're friendly, easy to get along with, considerate, and helpful.

**Our culture and Values**:
**Cust