Customer Executive

4 days ago

Phagwara, India PepsiCo Full time

Overview:
**Job Overview**:
CE handles single/multiple distributors ranging over different scale of business. He is the representation of PepsiCo in market who is responsible for planning, deploying and executing joint business plans and driving sustainable sales capability.

The CE will help distributor expand his business by coaching and working with the DB and/or the team of sales representatives. He will be instrumental in resolving market challenges and ensuring incremental business.

**Responsibilities**:
**Responsibilities**:
**Key Metrics**
- Sec Value Achievement Vs. Plan
- Outlets/Distribution Addition
- Range Selling (Including focus on innovation)
- %age Outlet billed
- Order Cancellation Rate

**Market**
- Delivering Secondary monthly targets and Gross Revenue growth
- Planning routes efficiently to increase productivity
- Increase Net Distribution by increasing number of outlet served
- Increases Weighted Distribution by increasing SKU count in existing outlets
- Ensuring stock availability and Rack Execution as per planogram
- Relationship building in the market to maximize customer satisfaction

**Training & Communication**
- One-on-One training of PSRs to develop business understanding & sales capability
- Monthly target setting for each salesmen
- Works with salesmen in market to coach him/her on market execution
- Monitors salesmen performance using regular sales reports
- Communicates incentives and motivates salesmen to achieve targets

**Distributor**
- Distributor/Hub/Spokes appointment and retirement for territories
- Managing DB health (ROI) by ensuring adherence to Joint Business plan
- Jointly responsible for recruitment and retention of sales representatives
- Minimizing expiry/stales by ensuring FIFO and stacking norms of products
- Tracking correct and timely delivery of orders in the market
- Ensuring food compliance of every distributor
- Facilitating development of distributor on PepsiCo sales competencies

Qualifications:
**Qualifications**:
**Key Capabilities / Competencies**

1. FMCG Sales and Distribution Model

2. Computer - Excel, Word, Outlook

3. Local language (good to have) and Basic English

4. Data proficiency - ROI Model

**Skills**

1. Negotiation

2. Communication

3. People management

4. Time Management

5. Critical Thinking

6. Analytical Ability

7. Problem Solving

**Key Interfaces**

**Internal**

Area Sales Manager

Market Development Manager

Sales Development Manager

Revenue Manager

Supply Chain Manager

Unit Finance Manager

Unit HR Manager

**External**

Customers

Distributors

Salesmen | 3rd Party

**Qualifications**
- Any under graduation or Post Graduation

**Experience**
- At least 2 Years
- FMCG/ Similar Sales

and Distribution

  • International Bpo Customer Care Jobs in Phagwara

    7 days ago

    Phagwara, India Brainbox Corporate Solutions LLP Full time

    **International BPO Customer Care Services** **Work Location**: Phagwara (Punjab, INDIA) **Qualifications**:B.Com, BCA, B.Sc, BBA, B-Tech **Responsibilities**: - Customer Support Representatives must have excellent communication skills along with active listening - Providing exceptional customer service experience to the customers - Customer-focused...

  • International Bpo Customer Care Jobs in Phagwara

    4 days ago

    Phagwara, India Brainbox Corporate Solutions LLP Full time

    **International BPO Customer Care Services** **Work Location**: Phagwara (Punjab, INDIA) **Qualifications**:B.Com, BCA, B.Sc, BBA, B-Tech **Responsibilities**: - Customer Support Representatives must have excellent communication skills along with active listening - Providing exceptional customer service experience to the customers - Customer-focused...

  • Executive Marketing

    1 week ago

    Phagwara, India Life Solutions Company Full time

    Hiring: Executive Location: Phagwara **Salary**: ₹4-5 LPA Experience: 2-4 Years **Responsibilities**: Customer order tracking to ensure timely processing. Manage schedules from portals and other customer portal activities. Follow up on GRN (Goods Receipt Note) & payments from customers. Track sample shipments and ensure proper documentation. Conduct...

  • Sales and Marketing Executive

    2 weeks ago

    Phagwara, India Protolabz eServices Full time

    **Responsibilities**: - Develop and execute strategies to enhance product/software visibility and market reach. - Build and nurture relationships with potential and existing customers to drive sales and retention. - Maintain and optimize customer databases to track leads and improve conversion rates. - Conduct market analysis, customer surveys, and...

  • Call Center Executive

    5 days ago

    Phagwara, India GNA University Full time

    **Responsibilities**: - **Assessing students**: Evaluating students' interests, skills, and abilities to help them make informed decisions. - **Providing counselling**: Provide one-on-one counselling to students on academic and career options. - **Educating**: Providing information on educational opportunities and keeping up with educational trends. -...

  • Inside Sales Executive

    7 days ago

    Phagwara, India bluehawks Full time

    Job Vacancy: Inside Sales Executive Company: bluehawks Job Location: LPU Campus, Punjab, India bluehawks, India's trusted brand for study abroad aspirants, an Edtech company based out of Punjab, is seeking dynamic and enthusiastic individuals to join our team as Inside Sales Executives. This is an excellent opportunity for freshers with a B.Tech, B.Sc,...

  • SEO Executive

    2 weeks ago

    Phagwara, India Tech Inject Global Solutions LLP Full time

    We are a full-service It Solutions & digital advertising and marketing company. At Tech Inject Global Solutions LLP, our Digital and SEO team of professionals strive to exceed the client's expectations by driving the client online reputation and marketing initiatives through our digital marketing strategies. We are looking for SEO professionals who stay...

  • Marketing Executive

    1 week ago

    Phagwara, India Protolabz eServices Full time

    **Responsibilities**: - Conduct door-to-door visits to pitch and sell company products/services to potential customers. - Identify potential leads through market research and convert them into customers. - Maintain accurate records of leads, interactions, and feedback. - Report daily progress to the marketing or sales team. - Build and maintain...

  • Tele Caller Executive

    1 day ago

    Phagwara, India SeaLink Immigration Services Full time

    Managing incoming Calls and Customer inquiries - Generating Leads and converting them into potential customers - Identifying and assessing customers needs and fulfilling them - Build a Good and Healthy Relationship with the customers - Handle Customer Complaints, provide appropriate solutions, follow up to ensure resolution and satisfy the...

  • IT Executive

    2 weeks ago

    Phagwara, India Neelkamal International Full time

    1) Maintain / secure the server & terminals. 2) Handle the complete Website /App and entire portal 3) Maintain the order supply system through app and website. 4) Keep Track of Domains / Renew and maintain all websites and app. 5) Communicate with the operations department to maintain order system through app & website 5) Answer all queries on app for...