Medical Patient Counsellor
5 days ago
**Job Title: Medical Patient Counsellor**
**Location: Saltlake, Sec V, Kolkata**
**Mode: Work from Office**
**Shift Timing: 3:30 p.m.12:00 a.m.**
**Key Responsibilities**:
**Patient Counseling**: Provide compassionate and accurate telephonic counseling to patients and their families, addressing their concerns and ensuring a positive patient experience.
**Communication and Documentation**: Maintain clear and comprehensive records of patient interactions, ensuring effective communication with healthcare professionals and adherence to data protection policies.
**Collaboration**: Foster effective collaboration with healthcare professionals (HCG), and other stakeholders to facilitate seamless patient care and support.
**Emotional Support**: Offer emotional support and reassurance to patients and their families, promoting their well-being throughout their medical journey.
**Knowledge Enhancement**: Continuously update knowledge of medical advancements, treatment options, and patient support resources to enhance counseling effectiveness.
**Required Qualifications**:
**Prior Experience**:
At least 1-2 years of experience in counselling or patient support, preferably in a hospital or healthcare setting.
Experience in dealing with diverse patient populations and a variety of medical conditions.
Familiarity with the Indian healthcare system and understanding of cultural sensitivities
**Salary**: ₹240,000.00 - ₹700,000.00 per year
Ability to commute/relocate:
- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
**Speak with the employer**
+91 9147134338
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