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Customer Support Executive

2 weeks ago

Mumbai, India Toothsi Full time

Customer Support
Executive about toothsi
Customer Support | Mumbai what's a selfie without a smile? there's always a reason to smile, find it. Grade/Level Junior
Reports to Manager
- Customer Support
The smile makeover champion, toothsi, is a part of AMPA Orthodontics, a series B funded fast Industry preference Any growing startup with presence in 13 Indian cities Position type Full time and spreading rapidly within and outside India.
Our teams of expert orthodontists and Qualification Graduate/ Undergraduate dermatologists are making self-care services Job Code NA accessible to all, just at the click of a button.
We’ve designed over 65,000+ smiles and key responsibilities counting. What sets us apart is our transparency in our corporate culture and our Handle about 80-100 calls of customers on-boarded by sales legendary aligners, our flexible work-life team (Smile correction/ Smile straightening) balance and our personalized aligners, and our magical work that you will see right from social The initial call will be primarily to book delivery followed by issue media, all the way to our client's doorsteps. resolution and query Handling on successive calls
- Ensure query resolution within 24hrs and ensuring customer toothsi provides customized at-home smile satisfaction by achieving delivery and service quality norms makeover solutions by utilizing revolutionary

Clear Aligner technology to make teeth Handle dental specific queries pertaining to our services. Overall straightening hassle-free and affordable. Our Problem solving for patients and coordination as necessary. skincare brand skinnsi was launched in August Handle any operations related activities that may be required.2020 to provide safe, convenient, and expert
- backed solutions for all skin-related problems. Tabulate and record responses from all customers on excels.The advanced technology, the amazing Generate relevant reports from the same. corporate benefits, the fun workplace, and the Schedule appointments for patients and coordinate with the legendary teams are just the beginning of what required doctor who shall visit the patient you'll experience in a day at toothsi.
- Follow up to ensure that appropriate actions were taken on

If you're looking for more reasons to smile, join customers' requests. Refer unresolved customer grievances or us and we'll give you one special requests to designated departments for further#smilekhulke investigation. Analyze quality of calls and strive for improvement toothsi culture
Building a great company culture requirements doesn't happen overnight.
- 2-5 years of experience in Tele Sales/After Sales

**Job Types**: Full-time, Fresher

**Salary**: Up to ₹25,000.00 per month

**Benefits**:

- Provident Fund

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8097406911