Service Architect

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

JOB TITLE: Presales Solution Architect
- Banking Services

LOCATION: India

KEY AREAS OF RESPONSIBILITY:
- Creation of presales Solution Designs of Managed Services, “as a Service” and standalone services.- Analyse various cost elements of the solution, ensuring optimal balance of cost and effectivity of the solution in meeting customer needs.- Obtain all internal approvals before submission of proposals to customers.- Creation and negotiation of customer contracts until execution.- Ability to fit various services components/building blocks together to form services solutions that achieve business outcomes in alignment with customer requirements- Collaborate with internal and external stakeholders to understand business goals and support services outcomes- Collaborate with various SMEs/3rd party vendors to arrive at optimized services solutions- Contribute to the effective management of risks and issues associated with solution designs

BASIC QUALIFICATIONS:
- 10+ years of customer facing experience in a services design role including presales,- Experience in Managed Service and “as a service” frameworks- Ability to synthesise terms and conditions of an RFP/RFI/contract to derive models to emulate risks, penalties, revenue drivers etc. with or without the aid of historical performance data.- Commercial and contract expertise on multi-million-dollar opportunities with multiple technology and service layers- Bachelor’s Degree- Experience designing Global or multi-region services preferred- Experience working with partners to build a service solution model- Demonstrates the ability to lead presales opportunities including service models, response contents, commercials, tactics, and negotiations- Strong ability to articulate the business value of Services and convince a customer of such value- Work with customers to pitch the most optimal solution in conjunction with sales and account management.- Deliver a well-defined set of service design documents articulating risks and mitigation techniques in a timely manner while presenting an end-to-end seamless service- Expertise in pre-sales and support strong qualification of opportunities, managing sales and customer expectations about what we can deliver- Experience on service cost models including as a “SaaS” model and creating innovative commercials, working with leasing partners as needed, to drive competitive advantage- Support producing new content including design templates, proposal documentation and presales slide materials- Comfortable delivering solution presentations to Customers-
- ITIL certification and ISO20000 experience and/or accreditation (highly desirable)

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.