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Showroom Sales Executive

2 weeks ago

Bengaluru Karnataka, India Estre Global Pvt Ltd Full time

**Position Overview**:
We are looking for a dedicated and customer-oriented Showroom Sales Associate to join our team at Estre Global. As a Showroom Sales Associate, you will play a crucial role in providing exceptional customer service, guiding customers through their purchasing journey, and contributing to the overall success of our showroom. This role demands a strong commitment to product knowledge, customer satisfaction, and effective sales support.

**Experience - 1.5+years**

**Gender - Females Preferred (Preferably from a Furniture background)**

**Languages - Kannada, English, Hindi**

**Week off - Will give week off on weekdays. 6 days working**

**Key Responsibilities**:
**Customer Education and Sales Support**:

- Proficiently educate customers about Estre Global's products.
- Assist customers in customizing products and selecting appropriate fabrics.
- Help customers choose color combinations that align with their preferences and interior design goals.
- Ensure a thorough understanding of products and services, contributing to a positive customer experience and potentially higher sales.

**Sales Process Completion and Coordination**:

- Provide complete sales details to the production department promptly after a sale is made, ensuring accurate and timely information transfer for order processing.
- Help in resolving any interior design-related queries or issues customers may have in a time-efficient manner, contributing to enhanced customer satisfaction and potential repeat business.

**Lead Management and Follow-Up**:

- Diligently manage, follow up, and nurture leads assigned or customers visited, ensuring they are well-informed and guided towards making a purchase.
- Coordinate and schedule appointments with Field Sales Executives when necessary to further assist customers, ensuring a seamless transition and continued engagement.

**Skills Development towards Showroom Management or Project Orders Expertise**:

- Continuously enhance knowledge about interiors, color, and design to provide valuable insights and assistance to customers.
- Grow towards becoming a Showroom Manager or an expert in handling Project Orders.
- Engage in learning opportunities and experiences that contribute to understanding and managing showroom operations or project orders, preparing for future roles within the organization.

**Display and Merchandising**:

- Maintain an appealing product display and store ambiance that reflects the brand’s identity and attracts customers.
- Utilize design skills to create visually appealing product displays and promotional materials.

**Customer Feedback Collection and Relationship Management**:

- Collect customer feedback regarding product designs, quality, and overall shopping experience.
- Build and maintain relationships with customers, offering personalized service and following up on purchases, feedback, and inquiries.

**Qualifications**:

- Proven experience in a customer-facing sales role, preferably in a showroom or retail environment. (Only from Furniture background)
- Strong communication and interpersonal skills.
- Knowledge of interior design and product offerings.
- Ability to provide exceptional customer service.
- Detail-oriented and organized.
- Willingness to learn and adapt to changing product lines.
- A passion for design and aesthetics.
- Proactive and self-motivated.

**Job Types**: Full-time, Permanent

Pay: ₹35,000.00 - ₹50,000.00 per month

**Benefits**:

- Provident Fund

**Experience**:

- showroom sales: 1 year (preferred)
- retail: 1 year (preferred)

Work Location: In person