Front Desk Executive

12 hours ago

New Delhi, India Hifly Jobs Full time

Job Responsibilities
- Works on assigned goals and prioritizes, organizes, and accomplishes the task along with the team.
- Assists the Front Office Manager/ Duty Manager in co-ordinating with various other departments in order to ensure personalized, prompt and flawless service to all guests.
- Ensures daily performance and manages revenue through revenue and yield management techniques.
- Focuses on generating incremental revenue through Early Check-in and Late Check-outs.
- Encourages the team to cross sell other hotel services like Spa, Restaurants, Travel Services.
- Monitors the business of competition hotels in terms of new accounts and rates.
- Maintains the Log Books and effectively follows up the system to check the daily arrival list and monitors all VIP movement.
- Ensures all standards are met for arrival and departure experience.
- Monitors adherence to all policies and procedures to reduce bad debts and rebates.
- Prepares reports on Occupancy, Average rates, Reservations and allocates rooms for guest arrivals as per preferences.
- Assists the Duty Manager in maintaining the Guest History System and updation of all the guest profiles.
- Ensures that all the operational standards set for all the processes are followed.
- Handles and resolves guest complaints and escalate the same to the Duty Manager for service recovery.

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