Bill to Cash Operations Associate

**Bill to Cash Operations Associate**:

- Job Req ID: 42330
- Posting Date: 10 Jan 2025
- Function: Business Services & Operations
- Unit: Finance & Business Services
- Location: DLF IT Park,Phase II, IIF/1, Kolkata, India
- Salary: Competitive

**Why BT?**

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart, we’re a technology company with research and innovation in our bones, and a desire to be personal, simple, and brilliant for our customers. Those are the values we live by. Creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale, capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe, and secure. To delivering large scale technology infrastructure like the creation of BT Sport.

Today, in this fast changing, always on, digital world, our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism, and resilience to help propel us forward, we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things, and pursue new careers. If that’s you, and what you’re looking for. We’d love you to be part of our future.

**Why this job matters**:
The Service Delivery Advisor 2 assists in service delivery activities across multiple customer accounts, supporting customer needs to ensure the highest levels of customer satisfaction and that expectations are met and surpassed with some supervision.

**What you’ll be doing**:
**Key Responsibilities**:

- The role involves keen understanding of bill to cash.
- Invoicing and supporting activities related to channel partner billing and settlement.
- Also at the same time, analyse the process, identify the process gaps, and try streamlining it. Support and participate in process improvement opportunities.
- Complete/participate in ad hoc projects to drive efficiencies and improvements in the process.
- Performing a range of operational processes delivering against key measures that support our business objectives, our stakeholders.
- Executing daily, weekly, and monthly tasks to ensure operational delivery
- When dealing with customers (internal or external) aspire to deliver an excellent customer experience.
- Understand and follow relevant and appropriate legal, regulatory and compliance guidance including audit documentation, seeking support if needed.
- Adhere to relevant shift patterns and break schedules.
- Take responsibility for personal development and drive own performance.

**Skills required for the job**:

- Ability to work as a member of a team in a fast paced environment
- Good cross-cultural awareness to be able to effectively communicate with UK customers
- Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)
- PC literate with good system navigation skills
- Attention to details is key
- Good problem solving and analytical skills
- Good hold on accounting terminologies.

**Billin**g**:

- Understanding of Bill to Cash.
- Good Numerical Acumen
- Accounting knowledge
- Clear understanding of B2C cycle.
- Proficient in Excel
- Analytical bend of mind.
- Communication.
- Stakeholder management.

**Experience you would be expected to have**:

- Good written and verbal communication skills and etiquette, required to effectively communicate with external and internal stakeholders
- Logical reasoning and time management skills
- Proficient in MS Office.
- (Outlook/Word/Excel/Access)
- Graduate in any stream (Commerce graduate preferred for payments services)