IT Supervisor/ Executive

A warm personality, attentive, and smartly presentable.
- Committed to delivering high levels of customer service.
- Responds courteously and efficiently to queries and problems from guests and system users.
- Ensures cleanliness of all data equipment and computer rooms.
- They must be a self-starter, alert, energetic, responsible, and flexible.
- Responsible for the smooth functioning and coordination of vendors for

**Guest**

Internet, Property Management Systems - PMS, Point of Sale
- **POS**

, IPTV, Telephony systems, and other software vendors.
- Ability to troubleshoot hardware and software problems.
- Should be capable of doing Root Cause

**Analysis**

on a problem.
- Must know the Network fundamentals, general network setup, and device configuration.
- Good knowledge of server hardware, Disk storage technology, and I/O devices.
- Background in highly available systems and image capture/management systems.
- Extensive knowledge of Active Directory, Management, and Implementations.
- Prepare and implement Preventive Maintenance

**Schedule**

for all IT hardware and software.
- Manage leadership in the establishment of project scope, technical strategy, cost, budget, and staff support requirements with new IT initiatives.
- Prepare Policies and procedures for the IT Department and the user department.
- Managing Disaster Recovery Process and ensuring regular daily backup is taken.
- Anti-virus setup and day-to-day support.
- Able to plan, assign, and take the report from the IT team.
- Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
- Ensure that policies and procedures relating to PCI compliance are updated.
- Maintains a system error/progress log book and deals with reported problems.
- Responsible for ensuring that IT

**Audit**

points are implemented as per relevant Standard Operating Procedures.
- Monitors and maintains a proper inventory of hardware and software licenses.
- Is aware of IT

**Security**

Policies and ensures implementation through regular staff training.
- Keep updated with the latest hotel technology and security risks regularly.
- Able to perform other IT or Systems-related tasks assigned by the management.