Tool Key User

5 days ago

Noida, India NOKIA Full time

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of**

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

**Key responsibilities include**:
At Nokia Software we are looking for a Key User Business Support to join our Global Care Delievery Team in our office based in India/Noida/Chennai.

The Key User Business Support is responsible for supporting the end users (Nokia Engineers) of our Internal business tools and proactively identifying any issues and resolve them.This Team provides support related to the following tools: NCT, CDB, Support Portal (SP), SWST, New CH Tool (Salesforc

This is an excellent opportunity for a Key User Business Support to work with international teams based across the globe.

**Job Responsibilities & Competencies**

Acting as point of contact between the Nokia Engineers and the tools teams

Supporting the Nokia Engineer (end Users) with the tools

Guide them to perform their daily tasks on the tool

Proactively identifying tool issues and correct them

Escalating the issues to upper levels to be fixed or even making changes requests to improve the tools

Participating in development of the tools UATs (*) by performing the testing

Collaborating in the tool workshops

Providing and preparing Nokia Engineers tools training

Answering any queries related to the tools

Informing Engineers on any tools updates or downtime periods

Filtering Nokia Engineer cases, so that only major issues will be escalated to L2 Support

Providing clarity on the tools handling and processes so they are fully understood and followed by the Nokia Engineers

**Qualifications**

bachelor’s degree in Engineering, Telecommunications, Computer Science or equivalent field

Knowledge and understanding of communication and telecom services

Experienced to coordinate service management in cross functional organizations

Good communication skill and Analytical thinking skill

Strong customer focus

Drive to deliver results, “getting things done” attitude;
Honest, working with integrity and building trust;
Good presentation skills.

Nice to have:
Being familiar with communication services contract terms and conditions

Capable to work as part of the globally dispersed team

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