Tellecaller

3 days ago

Tragad Ahmedabad Gujarat, India Annant Automobiles Full time

**Key Responsibilities**:

- **Appointment Scheduling**: Coordinate and schedule service appointments for vehicle inspections, maintenance, and repairs, ensuring that appointments are optimized to meet customer and service centre needs.
- **Service Coordination**: Communicate with technicians and service managers to ensure timely and accurate completion of services.
- **Complaint Resolution**: Address and resolve customer complaints or concerns effectively and professionally, escalating issues as needed to management.
- **Product and Service Knowledge**: Maintain a strong understanding of the services offered at the centre, including types of repairs, vehicle models, and maintenance packages.
- **Billing and Documentation**: Assist customers with billing queries, ensure accurate documentation, and generate invoices for services rendered. Provide customers with estimates and detailed breakdowns of charges.
- **Customer Satisfaction**: Follow up with customers after services to gather feedback, ensuring that their concerns are addressed and that they are satisfied with the service.
- **Service Promotion**: Inform customers about additional services, promotions, and products available at the service centre to enhance their experience and maximize service opportunities.
- **Data Entry & Record-Keeping**: Maintain accurate records of customer interactions, appointments, and service histories in the system.
- **Collaboration**: Work closely with other teams, including technicians, parts department, and management, to ensure smooth operations and timely service delivery.

**Skills & Qualifications**:

- **Educational Background**: High school diploma or equivalent; additional certification in customer service or automotive services is a plus.
- **Experience**: 1-2 years of experience in customer service, ideally within the automotive or service industry.
- **Communication Skills**: Excellent verbal and written communication skills. Ability to communicate technical information in a clear and understandable manner.
- **Problem-Solving**: Strong conflict resolution and problem-solving skills, with the ability to stay calm and professional in challenging situations.
- **Technical Knowledge**: Basic understanding of automobile service processes, including routine maintenance and repairs (preferred but not required).
- **Customer Focus**: Strong commitment to providing exceptional customer service and ensuring customer satisfaction.
- **Multitasking**: Ability to handle multiple tasks simultaneously and prioritize effectively in a fast-paced environment.
- **Attention to Detail**: Ensure accurate service orders, invoicing, and customer records.
- **Computer Skills**: Proficiency in using customer management software and standard office software (e.g., Microsoft Office, CRM systems).

Schedule:

- Day shift

**Experience**:

- total work: 1 year (required)

Work Location: In person

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