Agm - in & Vas

Job Req ID: 35728- Location: Bangalore, IN- Function: Technology/ IOT/Cloud- About:
**Role
TL- prepaid System Ops & Admin

**Function / Department
Technology

**Location
KAR (Bangalore)

**Job Purpose
To manage the IN (Data, Voice Charging) & VAS operations and rollout at circle level. This role includes engagement with Product factory, CPC, COG, SNOC, Planning, CXX and various inter-functional circle teams i.e. Marketing, CS, RA & Business, so as to deliver superior quality VAS services (Messaging, Roaming, Enabler platforms) at the circle.
- **Network Element Types involved (as per deployment, circle specific).**

**IN: Ericsson **Charging domains besides IN shall include ETopUp & RECC.

**VAS Domain: Messaging**: SMSC, SMSR (P2P, A2P), Ent SMSC, SMS Firewall, SMS Gateway/Hub, BMG, LBS, MMSC, NTMS, USSD BE/Promo/CG, PCN, DND, WAP GW, VAS LAN

**Roaming**: RTSP, RQM, SRS/SPRS, WSMS, IR21 Portal, CRMS, SIMMUX, DSTK, SIGOS, GLR, VHE, WSMS, UCC, and International SCCP/DRA roaming BICS & TCL Management.

**3rd Party Servers**: CRBT, RRBT, Flash, Buddy finder, IBD/OBD, Voice Portals, Voice SMS/AVSMS, MCI, IVR, Other 3rd party servers.

**Key Result**

**Areas/Accountabilities
- **FIELD SUPPORT**: Field support for issues resolution. Support to SNOC during incident resolution, upgrades and planned events. Report failures and drive to resolution. Service usage tracking, KPI analysis and improvement. Pro-active failure analysis. Offline backup support. MIS & Reporting. Support SNOC integration & Network Consolidation. Process adherence as directed by COG and SNOC. Support for internal & external audit activities.
- **CUSTOMER SUPPORT**: Enrich customer VAS services by meticulous Customer complaints (VAS & Roaming) analysis and resolution. Revenue share services issues resolution in coordination with marketing, IT, RA and SNOC. Roaming IR testing. Drive to maintain NIL revenue leakages in circle.
- **PROJECT SUPPORT**: Support new VAS services/Platform rollouts. VAS Infrastructure management and hygiene. Support field trials and POCs.
- **DATABASE MANAGEMENT**: Spare management & EOS/EOL management. Inventory management and quarterly sign off. VAS services reconciliation with RA & Marketing. AMC/MS BPA PR PO drive as per Corp. directives. Commercial co-ordination and closures at circle level.
- **SECURITY MANAGEMENT**: Support Nodal teams during TERM cell audits. Regulatory compiance adherence. Ensure MBSS security compliance of VAS nodes hosted in circle. LBS Accuracy test co-ordination.

The Key KPI indicators are as below:

- Ensuring quick resolution of customer complaints
- Service uptime from filed perspective
- Capacity utilization below threshold
- Success rate in VAS platforms (platform specific)
- Backup / DR availability

**Core Competencies,**

**Knowledge, Experience**
- Should have at least 10+ years of experience overall in telecom domain with IN & VAS service knowledge.
- Experience in managing IN & VAS platforms including roaming operations.
- Knowledge of TCP/IP, Diameter, CAMEL, MAP SS7, SCTP, M3UA, SIP, MAP, CIMD, SMPP protocols and signalling VAS service flows.
- Experience in IN & VAS Hardware management and Networking
- Excellent communication, inter-personal & managerial skills, strong customer focus & seamless approach.
- Timely decision making and risk assessment.

**Must have technical / professional qualifications**

Engineering Graduation in Electronics / Electronics with Communication / Computers Science