IT Technician

**Overview**

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.

But at the heart of our business is our people.

**Role Purpose**

[We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. As an IT Technician, we pride ourselves on offering a high quality, friendly, knowledgeable and professional service. Our Mission is to continually develop our service to meet and exceed customer expectations and contribute to the success of Menzies Aviation. We do this through the provision of timely, consistently high quality and professional IT support for every customer contact. You'll see that there's no other sector like aviation to work in As an IT Technician, you'll enjoy plenty of variety and will have our full support and training, for the whole of your career journey with us.
To ensure success as an IT Technician, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT support engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client.]

**What you will be doing**
- IT Technician Responsibilities:

- Set up workstations with computers and necessary peripheral devices (routers, printers etc.) based on Menzies standard.
- Ensuring all tickets are logged and tracked on the service management platform, Service Now.
- Ensuring all P1 tickets follow ticket Management process.
- Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.
- Maintain Computers, UPSs, Printers, CCTV and any IT equipment.
- Participation in team meetings.
- Ensure security and privacy of networks and computer systems.
- Responsible for ensuring Incident and Requests are logged, tracked, resolved and measured within the given SLAs, whilst ensuring adherence to ITIL processes.
- Liaising with customers and vendors to diagnose software, networking, or hardware issues.
- Providing technical support on-site or via remote-access systems.
- Offering solutions that meet the needs of the customer.
- Resolving hardware malfunctions, software issues, and networking problems.

Qualifications and Experience
- Applicant must be a resident of Mosul city.
- Bachelor's degree in information technology or computer science.
- Proven work experience as IT Technician or similar role for 2-4 years.
- Demonstrable experience in a Service Desk environment.
- Ability to solve problems.
- Ability to work within a team environment
- Experience with Microsoft Applications and their functions.
- Knowledge of computer hardware and networking systems.
- Good time management skills.
- Good interpersonal skills.
- Ability to troubleshoot complex hardware and software issues.
- English language speaking, reading, writing skills.
- Ability to support and report remotely for any urgent cases.

**Safety, Security, Wellbeing and Compliance**:
Full compliance:

- Health & Safety
- Training
- Equal Opportunities
- Harassment
- Data Protection
- Security
- Remain up to date with all station notices relating to policies and procedures
- Remain up to date with all relevant operational, systems and Customer Service training
- Maintain a safe and secure working environment at all times
- Comply with the Company's open, fair and honest reporting culture

**What we are looking for**
- Professional Standards:

- Respectful, supportive and friendly approach
- Clear and honest communication
- Passionate and driven
- Flexible and understanding of changing priorities and situations
- Punctual and reliable
- Confident and focused

**Diversity**

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

**Application Instructions