Csr- Panchkula

1 day ago

Panchkula, India Nex HR Essentia Full time

JOB ROLES:
Managing a team of representatives offering customer support.

Overseeing the customer service process.

Resolving customer complaints brought to your attention.

Creating policies and procedures.

Planning the training and standardization of service delivery.

Selecting and hiring new staff.

Monitoring the work of individual representatives and of the team.

Conducting quality assurance surveys with customers and providing feedback to the staff.

Possessing excellent product knowledge to enhance customer support.

Maintaining a pleasant working environment for your team.

JOB REQUIREMENTS:
A minimum of 1 year experience.

Excellent communication skills.

Ability to lead a team.

Knowledge of CRM systems.

Computer skills.

Knowledge of mediation and conflict resolution techniques is preferable.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Panchkula, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Academic counseling: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9041888938

  • Telecaller (Csr)

    7 days ago

    Panchkula, India Nex HR Essentia Full time

    **Responsibilities and Duties** - Contacting current and potential clients to inform them regarding the product and service. - Answering all queries and questions regarding the company and product. - Understanding customers’ requirements by asking questions and closing the deal. - Keeping the customer database maintained and updated. - Taking and...

  • Customer Service Representative

    1 week ago

    Panchkula, India Vibcare Pharma Pvt Ltd Full time

    **Urgent Hiring For Customer Support Executive** The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to...

  • Customer Service Representative

    3 days ago

    Panchkula, India Vibcare Pharma Pvt Ltd Full time

    **Urgent Hiring For Customer Support Executive** The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to...

  • Customer Service Representative

    6 days ago

    Panchkula, India Dazonn Technologies Private Limited Full time

    **Salary Negotiable** **Work From Office Only** **Responsibilities** - Good English communication skills - Providing proactive customer outreach - Responding promptly to customer inquiries. - strong phone call contact handling skills and active listening - Manage incoming/Outgoing phone calls - Generate sales leads - Identify and assess customers’ needs...