IT Helpdesk

**TELECOMMUTE Location: Hyderabad**

Role:IT Support - Other

**Salary**: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Functional Area:IT & Information Security

Role Category:IT Support

Employment Type:Full Time, Permanent

**Skills**
- **Communication**:

- **Linux**:

- **Technical support**:

- **Networking**:

- **Written & Verbal Communication**:

- **Desktop Support**:

- **Windows Administration**:

- **Service Desk Management**

**Responsibilities and Duties**
- Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome
- and Android) with basic OS troubleshooting techniques and documented escalation
- procedures
- Uses troubleshooting techniques to identify network related issues
- Provides system administrative support and basic hardware troubleshooting on desktops,
- laptops, VMs and Servers
- Help employees with access & account issues based on defined/documented guidelines,
- policies and procedures
- Attends required technical training sessions and makes effective use of KBs to address
- issues efficiently
- Complies with schedule adherence to ensure the overall service level targets are achieved
- Identifies and provides input on unique (or) recurring user problems

**Preferred Qualification (Secondary)**
- Excellent communication skills
- Good customer service skills, multitasking and leadership skills
- Ability to adjust quickly to the changing priorities and make quick decisions with limited
- information
- Excellent Written and Verbal Communication.
- Technical understanding of any OS - Windows, desktop, networking, mac, Linux, chrome,
- android, iOS.
- IT Support - hardware and software troubleshooting.
- Providing on call, on video, on chat and on mail Support.

**Required Experience and Qualifications**
- Graduation: Bachelor's Degree( Required )
- Proficient in English( Required )
- Skilora is a talent acquisition platform, helping companies to build the best team. Please be aware of fraud job offers asking for any kind of payments. Skilora would not be held responsible for any such kind of malpractices or jobs posted on the platform.