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Assistant

2 weeks ago

Mumbai, India 1 Finance Full time

Assistant

1 Finance Private Limited

2-4 Years Of Experience
Mumbai
Department:

**ICT (IT Infrastructure)**
- Industry Type - Financial Services- Employment Type - Permanent- Request No - RA-0822-0983Key Skills **:Communication Skill,Software,slack & Sync,SOP creation and monitoring**

Job description

**Responsibilities**
- Provide end-user technical support, manages the core systems and network.- Handle the day-to-day IT operations, from hardware setups to account troubleshooting, and provide best-in-class client-side support.- Complete ticketed support items in a timely fashion along with recorded detailed notes and events- Assist with onboarding & offboarding of users- Aid users through IT troubleshooting and problem-solving process- Administer cloud services e.g. Google Workspace, Slack, OKTA, Jira, Office365, JumpCloud, Teams G-Suite and more- Define and implement IT assets policies.- Configure VPN, Firewall, Antivirus, AD etc.- Configure access control mechanisms like port blocking- Support common office softwares and tools- Define and implement IT assets policies.- Configure VPN, Firewall, Antivirus, AD etc.- Configure access control mechanisms like port blocking- Support common office softwares and tools**Skills**
- 2 year experience in an IT Support role in an enterprise corporate setting- experience in supporting MacOS & Windows operating systems.- experience with Windows server technologies like AD and Google Apps.- Knowledge of TCP/IP, subnetting, DNS and DHCP - Plus- A desire to learn and grow with the team as our needs and mission evolve - Must- Possess excellent verbal and written communication skills in English.- Customer-service oriented with a problem-solving attitude- Be organized, self-motivated, professional, responsive and have a sense of urgency- Excellent written and verbal communications skills- Proven experience as a help desk technician or other customer support role with the ability to provide technical instructions to a non-technical audience- Ability to diagnose and resolve basic technical issues- Intermediate awareness and understanding of computer systems, mobile devices and basic network troubleshooting and other tech products**You will thrive in this role if you are -**
- 1 :A hustler who is persistent, can stretch yourself, and go above and beyond the call of duty to learn, grow, and leave an impact- 2 :Responsible and take complete ownership of accounts assigned to you- 3 :Analytical and can solve problems on-the-go- 4 :Diligent and can track action items, follow-up, and ensure a superior client experience- 5 :A team player who is dependable and helpful- 6 :A people’s person who can communicate well, manage tough conversations, and get along with external and internal stakeholders across functions to get things done