Sub-contractor/non-employee

5 days ago

Bengaluru Karnataka, India Infor Full time

General information- Country
- India
- State
- Karnataka
- City
- Bengaluru
- Job ID
- 41597
- Department
- SaaS
- Description & RequirementsThe Client Service Specialist team seeks a motivated individual who is good with customer relationship management and possesses excellent skills in verbal and written communication. The Client Service Specialist will be a contributing member of this team dealing with various technical troubleshooting experiences for different Infor Nexus products.
- A Day in The Life Typically Includes_:_
- Analyzing and troubleshooting customer queries and see it through closure
- Helping user’s complete transactions on the Infor Nexus platform, while understanding their specific buyer - seller relationship requirements
- Communicating with various departments within Infor Nexus and our partners
- Work on customer cases using industry standard problem management tools
- Get trained and handle issues related to Infor Nexus Products

What You Will Need:

- Bachelor’s Degree
- Experience in similar and relevant companies are preferred

What Will Put You Ahead?

Preferred Qualifications:

- Should have good proficiency in verbal and written English language
- Interpersonal and customer relations skills are essential
- Should have eagerness to learn new technology and new ways of problem solving
- Understanding of EDI or related Data interchange technology is an added advantage
- Understanding of working in a supply chain company is an added advantage
- Ability to multitask and work in a deadline/time sensitive environment
- Ability to work independently and in a team environment
- Should be ready to work in shifts in a 24/7 model
- About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
- Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

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