Desktop Support Admin Ii
2 weeks ago
The Desktop Support Admin II identifies issues and root causes using problem analysis and implements temporary or permanent fixes to restore service to the customer as soon as possible. Engages other support teams to assist with service requests, issues, and user education items, as needed.
Job Responsibilities:
Install, configure, and troubleshoot desktop systems
Maintain passwords, data integrity, and file system security
Proactively identify process gaps and recommend solutions
Perform hardware and software inventory tracking and management
Provides provisioning and support for printer and mobile devices
Work as a team to collaboratively resolve client requests and technical issues with other team members, partners, and vendors
Document all trouble tickets with clear, concise explanations in a timely and accurate manger, ensuring adherence to department policies and procedures
Determine scope of the trouble ticket and the responsible department
Escalate to supervisor any issue that could adversely impact provided services
Perform executive support and assist with executive presentations involving desktop set up, use of PowerPoint, and other media-based tools, projectors etc.
Participate in rotating on-call after hours/weekend schedules
Provides any other IT related duties after hours, weekend and holiday work for outages, emergency situations and/or moves as required (on-call rotation)
Experience & Education:
2+ years’ experience providing customer service in a technical role
Associate degree or equivalent experience
Preferred certifications: A+, MCSA, MCSE, MCP, CCNA
Experience with Office 365, Windows 11, Teams, VOIP, Helix, JIRA, network printers, SCCM, Bomgar, and provisioning tablets/mobile devices beneficial
Knowledge, Skills, & Abilities:
Proficiency with: Mac OS & Windows 10, & 11 OS
Ability to:
Follow, create, and modify procedures for the department to ensure clarity
Learn and use professional concepts
Lead Corporate IT projects
Communicate highly technical information to both technical and non-technical users
Stay current with emerging trends, tools, and technologies in the desktop support field
Handle multiple tasks and tight deadlines
Use strong interpersonal skills
Work in fast paced environment and possess a self-starter attitude
Stand up to 20% of the day and lift up to 50 lbs.
Read, write, speak and understand the English language in a business environment
Location(s):
IN.Bangalore.Office
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