Service - Light Commercial & Enterprise Bu

4 days ago

Lucknow Uttar Pradesh, India Bosch-HomeComfort Full time

We are seeking a dedicated Service Professional for our Light Commercial & Enterprise Business Unit in Lucknow, India. This role is crucial in providing exceptional service support to our commercial and enterprise clients, ensuring their equipment operates at peak efficiency.
- Perform on-site and remote diagnostics, maintenance, and repairs for light commercial and enterprise equipment
- Respond promptly to service requests and manage customer expectations effectively
- Troubleshoot complex technical issues and implement appropriate solutions
- Maintain accurate service records and documentation for all client interactions
- Collaborate with the sales team to identify potential upgrade or replacement opportunities
- Stay updated on the latest industry trends and technological advancements
- Conduct training sessions for clients on proper equipment usage and maintenance
- Adhere to company policies and safety standards while performing service tasks

**Qualifications**
- Technical degree or diploma in Engineering, Electronics, or a related field
- Proven experience in servicing light commercial and enterprise equipment
- Strong customer service skills with a focus on building and maintaining client relationships
- In-depth technical knowledge of commercial and enterprise-grade equipment
- Excellent problem-solving abilities and attention to detail
- Effective communication skills, both verbal and written
- Proficiency in using CRM software and service management tools
- Ability to manage time efficiently and prioritize tasks in a fast-paced environment
- Industry-specific certifications are preferred
- Valid driver's license and willingness to travel within the service area
- Familiarity with business operations in the commercial sector

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