Service Advisor

As a Service Advisor at our Two-Wheeler Showroom, you will play a crucial role in ensuring exceptional customer service and satisfaction in the maintenance and repair services for motorcycles and scooters. You will act as a liaison between customers and the service department, providing expert guidance and recommendations to ensure the optimal performance and longevity of two-wheelers.

**Responsibilities**:
1. **Customer Interaction**:

- Greet customers and assist in understanding their service requirements.
- Communicate service recommendations clearly and effectively to customers.
- Provide accurate estimates for service costs and timeframes.
- Address customer inquiries and concerns in a professional and courteous manner.

2. **Service Coordination**:

- Schedule service appointments and coordinate with the service department.
- Ensure timely updates to customers on the status of their vehicle service.
- Collaborate with technicians to ensure efficient and quality service delivery.

3. **Technical Knowledge**:

- Stay informed about the latest two-wheeler models, technical specifications, and service procedures.
- Explain technical issues and repairs to customers in a simple and understandable manner.

4. **Documentation and Record Keeping**:

- Maintain accurate records of customer interactions, service appointments, and vehicle history.
- Prepare and process service-related documents and invoices.

5. **Sales and Upselling**:

- Identify opportunities for upselling additional services or accessories.
- Provide information on available promotions and service packages.

6. **Customer Satisfaction**:

- Monitor customer satisfaction and address any concerns promptly.
- Seek feedback from customers to improve service processes and overall experience.

**Qualifications**:

- High school diploma or equivalent; additional technical or vocational training is a plus.
- Proven experience as a service advisor in the automotive or two-wheeler industry.
- Strong knowledge of two-wheeler mechanics and servicing procedures.
- Excellent communication and interpersonal skills.
- Customer-focused attitude with the ability to build and maintain positive relationships.
- Proficient in using computerized service management systems.

**Benefits**:

- Competitive salary and performance-based incentives.
- Health insurance and other employee benefits.
- Training and development opportunities to enhance technical and customer service skills.
- Employee discounts on two-wheeler accessories and services.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus

Ability to Relocate:

- Kanhangad, Kerala: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 6235099673