
Front Desk/counsellor
7 days ago
**Job Title**: Front Desk / Counsellor (Female)
**Location**: The Skin Art (Lucknow)
**Reports To**: Clinic Manager
**Job Overview**:
**Key Responsibilities**:
- **Client Engagement**: Greet clients warmly, provide information about services, and address inquiries to create a welcoming atmosphere.
- **Sales Support**: Actively promote clinic services and products, aiming to increase sales through upselling and cross-selling techniques.
- **Appointment Management**: Schedule and confirm appointments, ensuring optimal use of the clinic’s resources.
- **Client Counselling**: Conduct initial consultations to assess client needs and recommend appropriate treatments or products.
- **Follow-Up**: Maintain communication with client’s post-appointment to gather feedback, encourage re-visits, and nurture relationships.
- **Marketing Initiatives**: Assist in implementing marketing strategies to attract new clients and retain existing ones, including social media engagement and community outreach.
- **Record Keeping**: Maintain accurate client records, including treatment history and preferences, to enhance personalized service.
- **Team Collaboration**: Work closely with clinic staff to ensure seamless service delivery and an excellent client experience.
- **Performance Tracking**: Monitor sales performance and footfall metrics, providing feedback and suggestions for improvement.
**Qualifications**:
- Strong communication, Fluency in English and interpersonal skills with the ability to build rapport with clients.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Positive attitude with a proactive approach to problem-solving.
**Benefits**:
- Competitive salary with performance-based incentives.
- Opportunities for professional development and training in skincare treatments.
- A supportive and dynamic work environment.
Pay: ₹30,000.00 - ₹35,000.00 per month
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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