Chat Support Executive

5 days ago

Sahibzada Ajit Singh Nagar Ludhiana Punjab, India TEAMWORK TALENT SOLUTIONS Full time

**Greetings from Teamwork Talent Solutions**:
**Job Title: Chat Support Specialist**

**Location: Mohali, India**

***

**Salary: Competitive with Lucrative Allowances**

**Experience: Minimum 1 year in BPO (International or Domestic Process)**

**Education: Graduate**

**Work Schedule: 5 days a week**

**Responsibilities**:

- Respond promptly to customer inquiries via chat.
- Address customer issues and provide appropriate solutions or alternatives.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with internal departments as needed.
- Ensure customer satisfaction and provide professional customer support.

*
*
- **Requirements**:

- Minimum 1 year of experience in a BPO environment (International or Domestic Process).
- Graduation degree in any discipline.
- Excellent written communication skills.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in MS Office and chat support platforms.
- Strong problem-solving skills.
- Ability to work in a fast-paced environment.
- Willingness to work flexible hours, including night shifts if required.

**Perks**:

- Competitive salary with lucrative allowances.
- Commute assistance for employees.
- Friendly and supportive work environment.
- Opportunities for career growth and advancement.
- Training and development programs.
- Employee wellness programs.

**Job Types**: Full-time, Permanent

**Salary**: Up to ₹25,000.00 per month

**Benefits**:

- Commuter assistance
- Paid sick time
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

Ability to Commute:

- Sahibzada Ajit Singh Nagar, Punjab (required)

Work Location: In person

**Speak with the employer**
+91
9115895932

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