Sales Representative

**Job Title**:
Brand Champ / Sales Consultant

**Job Holders Name**:

- XYZ_

**Department**:
Sales

**Position Type**:
Full-time

**Reporting To**:
Sales Manager

**Responsible on absence**:
Sales Consultant (Web-Tele) / Sales Consultant

**Primary Responsibilities**
- **Brand Related Communication**:

- Communicate all brand related stories to customers as and where need arises
- Engage prospects in discussion and activities on Royal Enfield bikes
- **Vehicle Sales**:

- Make sure that the customer receives a warm welcome at the showroom, is made comfortable and is offered appropriate refreshments
- Conduct need analysis with the customer, vehicle demonstration and test drives to create a unique product experience, making customers feel the need to buy an RE bike
- Update customer details on the DMS on real time basis - Ensure data capture as per RECODE
- Facilitating test rides in store and at home/office
- Check for finance requirements, cross selling opportunities for apparel and accessories
- Ensure achievement of monthly sales targets
- Assist the CRE sales in carrying out lost case analysis
- **Post Booking Process**:

- Confirm vehicle receipt in the system post PDI from PDI executive
- Carry out vehicle allocation as per norms, follow up with customer for confirmation of allocation, check with customer appropriate date for invoicing
- Prepare customer invoice, coordinate with customer, 3rd party finance executive for payment
- Finalize delivery date with customer
- Confirm with customer insurance requirements and process insurance
- Ensure implementation of appropriate measures to meet the Financier penetration targets and maximize benefits from finance sales
- Explain the documents and procedure required for loan approval to the customer with estimated loan approval lead time
- Log in the vehicle finance cases with the required documents
- Track the status of vehicle finance and update the same to the customer
- Receive confirmation of full payment (or DO) from the vehicle financer / customer
- **Delivery**:

- Plan delivery schedule based on bookings and stock availability
- Liaison with the RE logistics team to ensure stock availability before delivery
- Finalize the date and time for delivery and coordinate with customer
- Mobilize the RTO/Insurance and Finance team on receiving booking
- Follow up with customer for all transaction related documentation
- Follow up of vehicle status with customer and inform in case of any delay
- **Accessories Sales**:

- Understand or facilitate prospects' present needs, wants & desires and, basis prospect's response, suggest / pitch the right product
- Ensure achievement of monthly Accessories target
- **Customer Satisfaction**:

- Own the customer satisfaction scores for the sales process
- Coordinate effectively with relevant teams and stake holders to ensure smooth execution of required processes such as Test Drives, Billing and payments, etc.

**Recruitment profile**
- **Educational Qualifications**:Graduate/ 2-year diploma
- **Industry**: Auto 2 / 4-wheeler, Consumer Goods / Insurance / Banking / Retail
- **Minimum experience**:Fresher
- **Profile**: Passionate about bikes / RE. Aptitude for sales and ensuring customer experience
- **Passions/ Interests**:Interested in Riding, travelling and exploring
- **Competencies**:

- Customer Relationship Management
- Selling Skills and Market Knowledge
- Product Knowledge / Brand Insights

**KPIs**:

- **Customer**:

- Top 2% In Moment Survey Feedback Rating - TR & Del separately
- **Business**:

- Enquiry-TR Conversion (Walk-in) %
- Retail Target vs Achievement
- Salience of new models booking (for SC tasked with sale of new models)
- MCA sale / bike (value)
- **Enabler / Operational**:

- LMS Adoption

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,000.00 - ₹150,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund

Shift:

- Day shift

Supplemental pay types:

- Bonus pay
- Performance bonus

Ability to commute/relocate:

- Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Cold calling: 1 year (preferred)
- total work: 1 year (preferred)
- Sales: 1 year (preferred)
- sales representative: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9895703307