Phone Banking Officer

2 days ago

Thane, India GCS Consulting Services Full time

Job Description: Phone Banking Officer

**Key Responsibilities**:

- Handle inbound and outbound calls to assist customers with their banking needs and provide product information.
- Identify opportunities to upsell or cross-sell banking products and services to customers.
- Maintain a high level of customer satisfaction by resolving queries efficiently and effectively.
- Meet and exceed sales targets and KPIs while delivering exceptional service.
- Build and maintain strong relationships with customers to promote customer retention and loyalty.
- Adhere to banking regulations and compliance policies at all times.

**Requirements**:

- Bachelor's degree or equivalent.
- Minimum CIBIL score of 650.
- At least 3 years of experience in customer service and sales, preferably in banking, BPO, or related industries.
- Excellent communication skills with a clear and articulate speaking voice.
- Ability to multitask and work in a fast-paced environment.
- Maximum age of 32 years.
- Strong sales and negotiation skills with a focus on achieving targets.
- Quick decision-making ability and good presence of mind.
- Pleasant personality with a confident and proactive attitude.

**Additional Information**:

- The majority of the role involves sales activities (70%) with the remaining focused on customer service (30%).
- A good personality and excellent interpersonal skills are considered advantageous for this role.

**Salary**: ₹550,000.00 - ₹1,200,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)

Work Location: In person

**Speak with the employer**

+91 8591726706

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