Tele Caller Executive

4 days ago

Twentyfour Parganas District West Bengal, India Servitium Micro Finance Private Limited Full time

**Job Summary**:
We are seeking a proactive and customer-focused **Telecaller** to join our Microfinance team. In this role, you will be responsible for connecting with existing and potential customers, explaining financial products such as small loans, and assisting in loan recovery and follow-up. This role is crucial for building trust with low-income customers and promoting financial inclusion.

**Key Responsibilities**:

- Make outbound calls to potential and existing customers to explain loan products (e.g., group loans).
- Follow up with customers for documentation, KYC verification, and loan disbursement.
- Assist in EMI collection follow-ups and resolve basic payment-related queries.
- Educate customers on repayment schedules, interest rates, and financial discipline.
- Maintain records of calls and customer interactions using company systems.
- Coordinate with field officers to support disbursal and collection activities.
- Handle customer complaints or issues and escalate when necessary.
- Meet daily/weekly calling and conversion targets.

**Requirements**:

- Minimum 12th pass; graduate preferred.
- Experience in microfinance, banking, or telecalling is an added advantage.
- Strong verbal communication skills in [mention languages - e.g., Bengali/Hindi.
- Basic understanding of financial products like microloans or SHG lending.
- Comfortable working with basic computer systems or mobile apps.
- Patience, empathy, and ability to communicate with rural/low-income clients.

**Benefits**:

- Training in microfinance and financial products.
- Opportunities to grow within the organization.
- Supportive and inclusive work environment.

**Job Types**: Full-time, Fresher

Pay: ₹9,000.00 - ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Language**:

- Bengali (preferred)
- Hindi (preferred)
- English (preferred)

Application Deadline: 02/07/2025
Expected Start Date: 28/06/2025

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