Documentation Assistant

3 days ago

Kochi Kerala, India IGA TECH INDUSTRIAL ELECTRONICS PVT LTD Full time

Job Title: Customer Calling Documentation Specialist

**Job Description**:
We are looking for a meticulous and detail-oriented Customer Calling Documentation Specialist to join our team. As a specialist in documentation for customer calling, you will play a crucial role in maintaining accurate records of customer interactions, inquiries, and resolutions. Your primary responsibility will be to document and organize information gathered during customer calls to enhance the overall customer experience and contribute to the improvement of our services.

**Responsibilities**:

- **Call Documentation**: Accurately document customer interactions, inquiries, and resolutions during phone calls in a timely manner.
- **Information Organization**: Ensure that all customer-related information is organized systematically for easy retrieval and analysis.
- **Data Entry**: Enter relevant data into the Customer Relationship Management (CRM) system or other designated databases.
- **Quality Assurance**: Review and verify the accuracy of data entered to maintain a high standard of documentation.
- **Customer Feedback**: Document customer feedback, suggestions, and complaints for further analysis and improvement.
- **Collaboration**: Collaborate with other teams, such as customer service, sales, and marketing, to share valuable insights gathered from customer interactions.
- **Process Improvement**: Identify opportunities for process improvement based on the feedback and information collected during customer calls.
- **Training Support**: Assist in the training of new customer service representatives on effective documentation practices.
- **Confidentiality**: Ensure the confidentiality and security of customer information in compliance with privacy regulations.
- **Reporting**: Generate regular reports summarizing key customer interaction trends and feedback for management review.

Qualifications and Skills:

- **Attention to Detail**: Strong attention to detail to ensure accurate and comprehensive documentation.
- **Communication Skills**: Excellent written and verbal communication skills.
- **Customer Focus**: A customer-centric mindset with a genuine interest in enhancing the overall customer experience.
- **Organizational Skills**: Ability to organize and manage large amounts of data efficiently.
- **Time Management**: Effective time management skills to meet documentation deadlines.
- **Team Collaboration**: Ability to collaborate with cross-functional teams to achieve common goals.
- **Adaptability**: Flexibility to adapt to evolving documentation processes and systems.
- **Tech-Savvy**: Proficient in using CRM systems, Microsoft Office, and other relevant software.
- **Problem-Solving**: Proactive in identifying and resolving documentation issues.
- **Previous Experience**: Prior experience in documentation or customer service roles is a plus.

**Job Types**: Full-time, Permanent

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Morning shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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