Housekeeping Supervisor: Hotel

18 hours ago


Kolkata District West Bengal, India Aavesh Enterprises Full time

**Job Summary**

A Housekeeping Supervisor in a hotel is responsible for overseeing the cleanliness, maintenance, and overall presentation of guest rooms and public areas. This role involves supervising housekeeping staff, ensuring compliance with hotel standards, and maintaining a high level of guest satisfaction through attention to detail and efficiency.

**Key ResponsibilitiesSupervision & Staff Management**:

- Assign daily cleaning duties and inspect rooms, corridors, and common areas for cleanliness.
- Train, motivate, and monitor housekeeping staff to maintain high service standards.
- Conduct daily briefings to communicate tasks, special requests, and hotel policies.
- Ensure staff adhere to safety procedures and hygiene standards.

**Quality Control & Inspection**:

- Conduct regular inspections of guest rooms and public areas to ensure cleanliness and order.
- Check that housekeeping staff follow proper cleaning procedures and use appropriate supplies.
- Address and resolve any cleanliness or maintenance issues immediately.
- Ensure lost and found items are properly documented and stored.

**Guest Service & Satisfaction**:

- Respond to guest requests promptly, such as additional amenities, extra towels, or room preferences.
- Handle guest complaints related to housekeeping services and take corrective action.
- Coordinate with front desk and maintenance teams to ensure guest satisfaction.

**Inventory & Supplies Management**:

- Monitor stock levels of cleaning supplies, linens, and guest amenities.
- Place orders for housekeeping materials and control inventory to avoid wastage.
- Ensure proper storage and labeling of chemicals and cleaning products.

**Health, Safety & Compliance**:

- Ensure compliance with hotel hygiene and sanitation regulations.
- Enforce proper handling of cleaning equipment and chemical safety procedures.
- Report any maintenance or repair needs to the engineering department.

**Qualifications & SkillsEducation & Experience**:

- Diploma or degree in Hospitality Management or a related field preferred.
- 2+ years of experience in housekeeping, with at least 1 year in a supervisory role.
- Experience in a hotel or resort environment is highly desirable.

**Key Skills**:

- Strong leadership and team management abilities.
- Excellent attention to detail and organizational skills.
- Ability to handle multiple tasks and work under pressure.
- Good communication and problem-solving skills.
- Knowledge of housekeeping equipment, chemicals, and cleaning techniques

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Rotational shift

Supplemental Pay:

- Yearly bonus

Work Location: In person



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