Customer Support Associate

4 days ago

Noida HO Noida Uttar Pradesh, India Donovan Apparels Pvt Ltd Full time

**Job Summary**:
**Key Responsibilities**:

- Troubleshoot product or service issues and provide appropriate solutions.
- Document customer interactions and maintain accurate records in the CRM system.
- Escalate complex issues to the appropriate internal teams when necessary.
- Maintain a high level of product knowledge to provide effective support.
- Follow communication procedures, guidelines, and policies.
- Gather customer feedback and share insights to help improve products and services.
- Meet individual and team performance metrics, including customer satisfaction scores.

**Requirements**:

- High school diploma or equivalent (Bachelor’s degree preferred).
- 1-2 years of experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Familiarity with CRM systems is a plus.
- Ability to multitask, prioritize, and manage time effectively.
- A positive attitude and a strong desire to help customers.

**Preferred Qualifications**:

- Experience in a tech or e-commerce environment.
- Multilingual skills are a plus.
- Ability to work flexible hours, including evenings, weekends, or holidays as needed.

**What We Offer**:

- Competitive salary and benefits.
- Opportunities for career growth and development.
- Supportive team environment.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

**Speak with the employer**
+91 8800823441

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