Travel Process Associates 5 Days Working

2 days ago

Noida, India THR Consultants Full time

**To apply, please submit your updated resume or call Ms. Gurpreet Kaur at +91-95926-38157**

**Position**:Inbound Travel Voice Process Eecutive
**Location**: Noida
**Eperience**: Minimum 1 year in Travel Process
**Shift**: Rotational Shifts (5-day work week)
**Key Responsibilities**:

- Provide top-notch customer service through inbound voice calls, addressing inquiries, and resolving customer complaints related to travel bookings, itineraries, cancellations, and more. Conduct quality assurance surveys to gather feedback from customers and ensure service e
- cellence. Utilize e
- cellent communication skills to communicate travel details, options, and solutions effectively. Upsell and cross-sell additional services and products to enhance customer e
- perience and meet sales targets.
- Maintain accurate and detailed records of customer interactions in the CRM system. Collaborate with team members and other departments to resolve comple
- customer issues.
- Stay updated with industry trends, travel regulations, and product offerings to provide accurate information.

**Requirements**:
A minimum of 1 year of e
- perience in the Travel Process (inbound voice) is mandatory.
- Graduation is required. E
- cellent communication skills with a customer-centric approach.
- Strong problem-solving skills and ability to handle customer complaints effectively.
- Proficiency in using CRM systems and other relevant software. Fle
- ible to work in rotational shifts, including weekends.

**Additional Information**:
The position involves upselling and cross-selling additional services to enhance the travel e
- perience.
- Cab facilities will be provided during odd hours of the shifts. The role requires adherence to quality and sales targets while maintaining e
- ceptional customer service.

**Benefits**:

- Competitive salary package with a CTC ranging from 4 to 5 LPA.
- Performance-based incentives to reward sales achievements.
- Opportunity to work in a dynamic and collaborative work environment.
- Comprehensive training on travel products, systems, and customer service techniques.

**Best of Luck**
- Role:_Customer Success Associate
- Salary:_ 3-5 Lacs P.A.
- Industry:_BPO / Call Centre
- Department:_Customer Success, Service & Operations
- Role Category:_Customer Success
- Employment Type:_Full Time, Permanent
- Key Skills
- travel
- bpoHospitalityCustomer ServiceAviationinboundTourskpoTravel AgencyInternational TicketingAmadeusTourismHospitality ManagementReservationAirlinesTravel Managementtravel bookingAir TicketingGalileoVoiceTour PackagesHotel BookingInternationalcrm
- Skills highlighted with ‘‘ are preferred keyskills

Education
- UG:_Any Graduate

**Company Profile**:
THR Consultants

Leading BPO Client
- Company Info
- Contact Company:_THR Consultants
- Reference Id:_Gupreet-Travel-Ienergizer

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