L&d Process Assistant

2 weeks ago

Bengaluru, India ASSPL - Karnataka Full time

Should be Graduate with 1 to 3 years of experience in Facilitation, Content Development, Instructional Design, executing end to end training process
- Certification in Training and Development.
- Experience of learning team of trainers will be an added advantage
- Willing to work all shifts including Night Shifts
- Willing to work on overtime as and when required
- Able to read, write and take direction/instructions in English
- Able to frequently push, pull, squat, bend, and reach

Job summary

JD for L&D- PA:
Introduction

Requirements of the Position

Each employee must be able to perform all of the job duties and physical requirements in the work environment as described below on a regular basis with or without reasonable accommodation in order to meet the requirements of the job as a FC L&D PA:
Job Title: Process Associate (PA)
- L&D

Location: Bangalore

Summary:
Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

Process Assistant Best Behavior
- Be able to listen to the associates and support the manager
- Be quick at responding and closing on action points
- Lead by example, doing what we say and act how we say
- Must be approachable, be able to interact with employees, gather feedback on how we can be better, and contribute towards employees growth
- Must exhibit the best behavior while at work
- Always be up to date with the latest techniques, tools, and processes
- Be right, honest, and be willing to accept if there's a miss
- Be willing to push their limits and accept responsibilities as the business requires

Job Role and Responsibilities
- Employee Development
- Help and assist the Learning Manager & Trainer to foster the development and growth of employees
- Help and assist the Trainer to create and implement training plans for managers, trainers and others
- Creates/updates accurate and useful information on-the-job tasks, SOPs and training aids/visuals
- Identify any production and scheduling conflicts, and report swiftly to Trainer/LM
- Responsible for managing the learning department so that new and existing FC associates, specialists, and managers are optimally trained and developed
- Identify potential ambassadors/trainers and groom them to take various warehouse process training
- Preferred Skills and Qualification
- Is able to give and receive feedback effectively
- Possess the ability to drive understanding (i.e. using visual aids, able to recognize when a group or individual is lost and needs more attention)
- Should be Graduate with 3/4 years of experience in Facilitation, Content Development, Instructional Design, and executing end to end training process
- Demonstrated positive work attitude and leadership skills
- Commitment to a culture of safety
- Advance knowledge of computers, networking, internet knowledge and Microsoft Office (Outlook, Word, and Excel) as per job requirement

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