Floor Captain

Job Title: Floor Captain
Job Location: Patna, Bihar

**Key Responsibilities: Guest Service Excellence**:

- Greet and welcome guests promptly in a warm and friendly manner.
- Assist guests with table reservations and seating arrangements.
- Provide menu information, offer recommendations, and address guest inquiries regarding menu items, ingredients, and dietary restrictions.
- Monitor guest satisfaction throughout the dining experience, addressing any concerns or complaints promptly and professionally.
- Thank guests and convey anticipation for their next visit upon departure.

**Staff Supervision & Training**:

- Supervise and coordinate the activities of the dining room staff, including servers, hosts, and bussers.
- Assign tasks and responsibilities to team members based on the flow of service, ensuring proper coverage and coordination.
- Conduct pre-service briefings to communicate daily specials, menu changes, and service expectations.
- Train and mentor new staff on restaurant procedures, guest service standards, and menu knowledge.

**Operational Coordination**:

- Manage reservations and seating arrangements to optimize table turnover and minimize wait times.
- Oversee the pacing and timing of orders to ensure smooth service delivery.
- Coordinate with kitchen and bar staff to ensure timely and accurate order preparation and delivery.
- Maintain cleanliness and organization of the dining area, ensuring tables are properly set and presentable.

**Quality Control & Inventory Management**:

- Ensure that food and beverages are served promptly and at the correct temperature.
- Monitor inventory levels of dining room supplies and assist with ordering as needed.
- Conduct regular inspections of dining areas to ensure adherence to hygiene and safety standards.

**Communication & Collaboration**:

- Act as a liaison between guests, kitchen staff, and management to facilitate efficient service.
- Communicate guest preferences, special requests, and feedback to relevant departments.
- Participate in staff meetings and contribute to discussions on improving service quality and operational efficiency.

**Qualifications**:

- **Education**: High school diploma or equivalent; hospitality or culinary education is a plus.
- **Experience**: Proven experience in a supervisory role within a restaurant or hospitality setting.
- **Skills**:

- Strong leadership and organizational skills.
- Excellent communication and interpersonal abilities.
- Ability to remain calm and professional under pressure.
- In-depth knowledge of food and beverage service and menu offerings.
- Familiarity with POS systems and reservation management software.

**Job Types**: Full-time, Permanent

Pay: Up to ₹20,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Fixed shift

Ability to commute/relocate:

- Patna, Bihar: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Floor care: 3 years (preferred)
- Restaurant: 3 years (preferred)

Work Location: In person