Process Associate

To perform operational tasks in the relevant domain for FPI Group, using defined and written down process guidelines and procedures in achieve the targets / SLAs such as volume, timeliness, productivity, quality and customer experience.

Role based operational domain function and related scope: - F&A - Accounts Payable.

**Skills**:
**PROCESS MANAGEMENT***
- Adhere to process guidelines and Standard Operating Procedures (SOPs) to achieve the operations targets / SLAs such as volume, Turn Around Time (TAT), productivity, quality and customer experience.
- Identify opportunities for process improvements and contribute to implementation of effective solutions.
- Measure performance in own area of work against targets / SLAs in order to deliver the performance standards expected.
- Adjusts effectively to new processes and shows a strong sense of urgency (timelines, follow ups etc) about getting the work done.

**KNOWLEDGE MANAGEMENT**
- Exhibit basic understanding of the FPI business / domain knowledge sufficient to execute own work as per expected standards.
- Effectively utilize the Process Manuals, Instruction Guides, SOPs for performing work.
- Contribute to storage and dissemination of knowledge and development of Knowledge Management systems, processes and tools.

**EFFECTIVE COMMUNICATION**
- Ask questions to clarify understanding, delivers written and verbal communication in a clear, logical manner.
- Prepare and present documents and reports that can be well understood and as per FPIG standards.

**TEAMWORK**
- Work effectively in groups by actively participating in team discussions; Seek opinion of team members who have expertise in certain areas; Share knowledge and best practices with teams.
- Demonstrate the ability to balance individual and team priorities, voluntarily extend support when needed to complete shared tasks.

**CUSTOMER RELATIONSHIP**
- Actively seek information to understand stakeholder / customer needs; promptly modify approach to resolve problems and gain higher acceptability with them.
- Be attentive to diversity and cultural sensitivities and keep stakeholder / customer needs as primary focus and respond to business queries in a polite manner even under situations of high pressure.

**ACTIVE LEARNING AND EYE FOR DETAIL**
- Check for errors in own work before submission and demonstrates an eye for detail in the execution of tasks.
- Show flexibility to change as per work instructions / changing needs and the ability to learn from challenging events.

SPAN OF Communication:

- Internal: process experts, operations managers, director.
- External: business stakeholders.

Job relevant information (BOUNDARIES & DECISION-MAKING AUTHORITY).
- processes supported: as per operational function and domain scope.
- countries supported: Americas, EMEA, GCC and Asia.
- performs tasks as per process manuals, instruction guides and sops in the relevant domain.
- works under the direct supervision of the operations manager and with the support and guidance of process experts.
- collaborates with members of his / her team and other teams
- accounts payable.
- preparation for provisions, accruals, etc.
- good understanding of invoice processing/validations
- po & non-po.
- good understanding of invoice handling in case of exceptions.
- handling business stakeholders / vendor query & resolve them.
- vendor payment preparation.
- vendor account reconciliation.
- through knowledge of regional specific tax systems.
- basic knowledge of GST, vat etc.
- is able to work with team and with high volume inflow of invoices.
- good exposure to Indian and global accounting practices.