Female Receptionist

**Job Title**: Female Receptionist
**Location**:Chennai**
**Position Overview**
The Female Receptionist is responsible for delivering exceptional guest experiences by ensuring a warm welcome, smooth check-in and check-out, and professional handling of guest concerns. This role requires strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced hospitality environment. The executive will act as the first point of contact for guests, upholding PY OLLIV’s service standards and brand values at all times.

**Key Responsibilities**

**Guest Interaction & Service**
- Welcome guests upon arrival and bid them a warm farewell at departure.
- Manage check-in and check-out processes efficiently, ensuring mínimal delays.
- Provide information on hotel facilities, local attractions, activities, and services.
- Handle guest complaints promptly, ensuring effective resolution and guest satisfaction.
- Assist VIP guests with arrivals, departures, and pre-registration formalities.

**Operations & Coordination**
- Maintain updated information on daily room occupancy, rates, promotions, and special offers.
- Coordinate with housekeeping and other departments to ensure room readiness and guest requirements are met.
- Oversee allocation of rooms and ensure special requests are fulfilled.
- Maintain accurate guest records, profiles, and preferences for personalized service.
- Collect guest feedback during departures and share insights with management.

**Administrative & Financial Support**
- Perform basic cashiering duties as required.
- Manage guest lockers and ensure secure custody of valuables.
- Maintain proper handovers between shifts for continuity of service.

**Compliance & Professional Standards**
- Adhere to hotel policies, brand standards, grooming guidelines, and hygiene protocols.
- Continuously enhance product knowledge, service techniques, and interpersonal skills.
- Demonstrate professionalism, integrity, and fairness in dealing with all guests.

**Skills & Qualifications**
- Bachelor’s degree/Diploma in Hospitality Management or related field (preferred).
- 0 -3 years of experience in guest relations/front office operations in hospitality.
- Strong communication and interpersonal skills; fluency in English (both verbal and written) is essential.
- Ability to multitask, prioritize, and work effectively in a fast-paced environment.
- Strong decision-making and problem-solving abilities.
- Guest service orientation with a positive attitude and outgoing personality.
- Professional presentation, grooming, and demeanor.
- Flexible to work in shifts, including mornings, evenings, weekends, holidays, and overnight schedules.

**Pre-Requisites**
- Excellent guest interaction and listening skills.
- Strong organizational and time management skills.
- Sound decision-making and problem-solving abilities.
- Leadership and people management skills (advantageous).
- Ability to work independently as well as in a team environment.

**Reporting To**: Front Office Manager / Duty Manager
**Working Hours**: Flexible shift schedule

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹17,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person