Retail Customer Service Desk

1 day ago

Ongole, India Chroma - A Tata Enterprise Full time

Croma is looking to hire Customer Service Desk with the below competencies.

Strong Process & Result Orientation, Good Customer Service Orientation, Good Communication & Interpersonal Skills, Ability to coordinate with multiple stakeholders to achieve the desired outcome, Pleasant personality

Roles & Responsibilities

Customer Service
- Resolve service requests and complaints as per the defined process, ensuring SLA adherence
- Regular communication with customers on the status of the requests including product installations, repairs and returns
- Interaction across touch points, including service centres, brands and stores to ensure timely resolution of the complaints

Process & Performance Management:

- Ensure compliance of all SOPs relating to the Customer Service Desk
- Daily review & follow up on complaints and resolution as per predefined SLA & TAT
- Review of parameters such as Customer NPS, VOC and take necessary steps to improve on the same

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,000.00 - ₹13,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Retail sales: 1 year (required)

**Speak with the employer**

+91-XXXXXXXXXX

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