Index Client Services Associate

**Sales and Relationship Management**:
Build and maintain our client relationships, helping to find solutions to their complex needs.

**Index**:
Set the benchmarks for our industry

**How will you deepen the world’s understanding of global markets?**

By combining deep knowledge and a systematic and well-defined methodology, you could help develop and construct the indexes that provide data and timely insights in an ever-changing world.

**Your Team Responsibilities**:
MSCI Global Index Client Service is the primary point of contact for clients and users of MSCI Index products and serves as the key link to MSCI's Global Research and Index operations. The team members are responsible for directly responding to a wide variety of methodology, usage, interpretational and technical questions on MSCI benchmark products.

The MSCI Index Client Service team is composed of experienced financial professionals that provide first tier support for our institutional, dominantly financial institutional clients around the world. Globally the Index Client Service group is present in the following locations: San Francisco, Monterrey, New York, London, Budapest, Mumbai, Shanghai and Manila.

**Your Key Responsibilities**:

- Gain a deep understanding of MSCI index construction methodologies This includes remaining up to date with ongoing enhancements as well as new products as necessary.
- Index construction, rebalancing and corporate event methodologies for our standard and customized indexes
- Assisting clients with the ongoing usage of our products, data requests
- Working with internal departments to ensure all clients requests/inquiries are managed appropriately
- Conduct service reviews with clients on a regular basis
- Act as a liaison and source of feedback directly to Sales, Research, Product Management, Finance and Product Delivery groups.
- Ensuring current clients are aware of important changes and developments to the MSCI indexes
- Taking ownership of various initiatives that are aiming to improve the client experience and the efficiency of our processes
- Perform any other tasks as assigned by line manager

**Your skills and experience that will help you excel**:

- Strong Numerate bachelor’s degree in Economics or Finance
- 3-5 years experience in client relationship management
- CFA is a plus
- Fluency in English, another European language is an advantage
- Excellent communication and presentation skills with the ability to clearly communicate complicated concepts or methodologies verbally and in writing to a wide variety of audiences
- Good understanding of capital markets and investment products and keen interest in understanding the latest developments in the financial markets
- Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines

**About MSCI**:
**What we offer you**
- Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.
- Flexible working arrangements, advanced technology, and collaborative workspaces.
- A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
- A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
- Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
- We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose - to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

**To all recruitment agencies**

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

**Note on recruitment scams**
- Quotes from Emilia Marton, Anja Ludzuweit, Dorottya Bru