Barista/all Rounder

20 hours ago

Mumbai, India The Dessert Geek Full time

The Dessert Geek is Expanding

CANDIDATE PROFILE:
BARISTA

Education And Experience
- High school diploma or GED; 2 years experience in the pastry and beverage, Handling a Cafe.
- Currently working in a dessert cafe looking for a shift

OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Maintains service and sanitation standards in Cafe.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team
- Experience in making Coffees and milkshakes.
- Experience in plating of desserts for serving
- Experience in using the coffee machine
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
- Ensures compliance with all applicable laws and regulations.
- Ensures compliance with food handling and sanitation standards.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis..
- Handles guest problems and complaints.
- Ensures corrective action is taken to continuously improve service results.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Industry
- Food & Beverages
Employment TypeFull-time

**Salary**: ₹12,000.00 - ₹18,000.00 per month

Schedule:

- Fixed shift

Ability to commute/relocate:

- Bandra, Mumbai Suburban - 400050, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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