Retail Sales Associate

**Job Title: Officer - Store Sales**

**Business Unit**:Pet Care Division **Cost Centre**:Zigly

**Location**:Stores **Domain**:
**Department;**
Retail **Level**:Officer

**Group**:
**Degree of Travel**
**Last updated on**:06th June 2022 Low

**required to**:
1. Customer Satisfaction
2. Process Execution as per SOPs

**Strategic Priorities**:3. Achieve Revenue Targets for Department/Category for the Store.
4. Drive Profitability through Products and Services in co-ordination with Store

Manager.

5. Collaborate with Internal and External Stakeholders to drive events and workshops to build brand and its identity

**External Internal**
- Training Team (Experience
- Pets & Pet Parents

**Key stakeholders **Centre)
- Groomers
- Store Team
- Pet Trainers
- Services Team
- Vets and Behaviourists
- Category/Products Teams

**Role directly reports to Positions that report into this role**

**Reporting structure**
Store Manager
- **Essential Qualifications **Required - Graduation (Preferably Hotel Management)

**Essential Experience **2 - 3 Years

Basic Calculation, MS Excel, Interpersonal communication, Written and verbal
**Functional Competencies **communication, Time management, Product knowledge, Telephone etiquette,

Customer service, Process Compliance and Record Maitenance

**Cosmo Competencies**

**Proficiency Level Basic Intermediate Advanced Expert**

**Personal Impact**

**Analytical Thinking **
- **Drive for Entrepreneurship **
- **Effective Communication **
- **People Impact**

**Collaboration for Success **
- **Developing Self & Others **
- **Accountability of Self &**Others**

**Business Impact**

**1 | **P a g e

**Managing Change &**Innovation**

**Sustainable Customer Focus **
- **Key Responsibilities**:
**General Areas of Responsibility**:

- Ensuring consistent delivery of high quality customer service as per the company standards in all areas of operations.
- Ensuring Customer Satisfaction and executing action plans to improve the customer satisfaction.
- Evaluating execution of Services (Grooming, Vet, Behaviour) to ensure service timelines are met and in case of any delays, ensuring that the issues are identified and acted upon to achieve 100% TAT.
- Driving 100% execution of operational standards as per the SOP's to deliver flawless Operations through proper communication and follow up, Identifying the bottle necks and seeking support to resolve the concerns.
- Addressing and resolving all points of concern in a timely manner to avoid any risk/safety issues during operations.
- Monitoring stock and co-ordinating with responsible teams and departments to ensure availability of stocks at all times.
- Engaging with Pets & Pet Parents and suggesting required Products and Services by building knowledge of Products and Services to build loyalty, drive sales of differentiated products and private label products, enhancing knowledge of Pet Parents to build Pet Ownership Experience.

**Cashiering & Controls**:

- Handle cash, credit or other transactions with customers on POS or Kiosk
- Scan goods and collect payments
- Ensure pricing is correct
- Issue change, receipts, refunds; Redeem vouchers and coupons
- Make sales referrals, cross-sell products and introduce new ones
- Handling of petty Cash and recording in system
- Reconciliation of Cash and Credit Card transactions
- Process returns and check to see if items are damaged

**Date**:19th July 2021 **Date**:06th June 2022

**Prepared by**:Akshat Singh **Reviewed by**:Akshat Singh

**2 | **P a g e

**Additional Information**:

- SAP or other relevant

ERP/Cash Management **Competition**
**Functional Training**:Heads Up for Tails

Platforms **Companies**:

- MS Excel: Basic
- Communication Skills
**Languages**

**Behavioral Training**:

- Customer Centricity Hindi/English
**required**:

- Complaint Handling

**TOE/GET/**

**Management **N/A **Age Limit**:Max 30 years

**Trainee**

Problem Solving Skills

**Any other**
**Industry**:Retail Ability to identify and

**information**:detect issues by doing root cause analysis.

**3 | **P a g e

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Retail sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person