IT Administrator

2 weeks ago

Andheri Mumbai Maharashtra, India Visual Citi Full time

**Timings: 06:30 PM - 04:30 AM (US Shift)**
**Working Days: Monday - Friday**
**Location: Andheri East (Soon relocating to Lower Parel)**

**Visual Citi: Your Partner in Bringing Concepts to Life** We are full-service signage, printing and fabrication company with a 100,000 square ft production facility and over 100 employees. Established in 2004, the scalable organisation delivers exceptional value through in-house graphic design, expert fabrication, and state-of-the-art machinery, continuously improving processes and using robotic automation to meet urgent deadlines with a wide range of high-quality visual products and displays.

**Key Responsibilities**:

- Provide L2/L3 support for desktop-related incidents, including software, hardware, and networking issues.
- Install, configure, and troubleshoot desktops, laptops, printers, and other peripheral devices.
- Perform hardware and software upgrades, patches, and updates.
- Manage and maintain user accounts and permissions in Google Suite.
- Monitor and manage network components, including firewalls and Network Attached Storage (NAS).
- Collaborate with network and security teams to ensure secure and efficient IT operations.
- Diagnose and troubleshoot advanced network issues, including TCP/IP, DNS, DHCP, and VPN connectivity.
- Coordinate with external vendors for hardware procurement, warranty services, and technical support.
- Ensure compliance with company policies for system integrity, network security, and data backup.
- Maintain detailed documentation of support activities, configurations, and troubleshooting steps.
- Provide mentorship and support to junior engineers in the team.

**Required Skills & Qualifications**:

- Bachelor’s degree in computer science, Information Technology, or related field.
- **5+ years of experience in IT Administrator, desktop engineering or IT support roles, including L2/L3 support.**:

- Industry certifications such as CompTIA A+, Network+, CCNA, or equivalent.
- Strong knowledge of networking protocols (TCP/IP, DNS, DHCP) and firewall configurations.
- Expertise in hardware installation, upgrades, and troubleshooting.
- Familiarity with vendor management for hardware procurement and support.
- Proficiency in Google Suite for user management and operations.
- Experience with network storage solutions (NAS) and backup procedures.
- Ability to diagnose and resolve complex issues at both desktop and network levels.
- **Excellent communication in English**, and time management skills, with adaptability to fast-paced environments and strong ethical conduct

**Job Types**: Full-time, Permanent

Pay: ₹40,000.00 - ₹80,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

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