Telesales Agent

2 days ago

Navi Mumbai Maharashtra, India Women Entrepreneur Network Full time

**Key Responsibilities**:
1. Outbound Calls: Make proactive outbound calls to a list of potential customers or clients provided by the organization. Introduce the company's products, services, or promotional offers.
2. Lead Generation: Identify and generate leads through cold calling, warm calling, and follow-ups. Maintain a database of potential customers and update it regularly.
3. Product/Service Promotion: Present and explain the features and benefits of products or services to potential customers, focusing on how they address their needs or pain points.
4. Appointment Setting: Schedule appointments for the sales team with interested prospects who express willingness to know more or make a purchase.
5. Follow-Up Calls: Conduct follow-up calls with prospects who have shown initial interest but require further information or time to make a decision.
6. Customer Inquiry Handling: Address incoming customer inquiries and provide relevant information regarding products, services, pricing, and any other queries they may have.

7. Sales Target Achievement: Work towards achieving individual and team-based sales targets and goals set by the organization.
8. Data Management: Maintain accurate records of all interactions, call details, and outcomes in the organization's CRM (Customer Relationship Management) system.
9. Communication: Ensure effective communication with potential customers to build rapport, understand their needs, and provide solutions accordingly.
10. Sales Scripts and Training: Follow provided scripts and undergo necessary training to maintain consistency and professionalism during calls.
11. Market Research: Keep up-to-date with industry trends, competitors, and market conditions to improve call effectiveness and product knowledge.
12. Reporting: Provide regular reports on call metrics, leads generated, and appointments scheduled to the team lead or supervisor.

**Requirements**:
1. High school diploma or equivalent education. Additional qualifications in sales or marketing are a plus.
2. Proven experience in telemarketing, tele-sales, or customer service is an advantage but not mandatory.
3. Excellent verbal communication skills with a clear and pleasant phone voice.
4. Strong persuasive and negotiation abilities to effectively influence potential customers.
5. Ability to work in a target-driven environment and meet set performance goals.
6. Basic computer skills, including proficiency in using CRM software and Microsoft Office Suite.
7. Self-motivated, proactive, and able to work independently as well as part of a team.
8. Good time management skills to balance calling volume and follow-up activities.
9. Patience and resilience to handle rejection and remain positive during challenging calls.

**Job Types**: Full-time, Permanent

**Salary**: ₹100,000.00 - ₹240,000.00 per year

Schedule:

- Day shift

Supplemental pay types:

- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Navi Mumbai, Maharashtra (required)

Ability to Relocate:

- Navi Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

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