Tele Caller Executive

1 week ago

Dharmapuri, India ROYAL ENFIELD - SM MOTORS Full time

**Roles and Responsibilities**:

- conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- dealing with customer issues and churning out an easy-to-follow solution
- managing payment and delivery of customer orders
- helping customers choose the right product for their requirements and budget
- handling customer concerns and complaints in a timely manner
- informing customers of upcoming promotions or deals
- establishing a positive rapport with all clients and customers in person or via phone
- forming reports based on customer satisfaction statistics and helping their team to develop new skills
- fixing appointments based on the availability of customers and clients
- interacting with customers to ensure they have a desirable and shareable experience

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: From ₹7,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Secondary(10th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Dharmapuri, Tamil Nadu (preferred)

Ability to Relocate:

- Dharmapuri, Tamil Nadu: Relocate before starting work (preferred)

**Speak with the employer**
+91 9698711773

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