Hiring All Freshers Graduate/ Under Graduate

2 days ago


Pune, India Formonix Pvt Ltd Full time

**Role and Responsibilities**:

- Manage inbound call via chat and solve customers queries, register complaints.
- Complete understanding of the platform and process.
- Complete ability and empowerment to provide end to end ( including online and offline if required).

*
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Monitoring the work of individual representatives and of the team.

Required skills and Qualifications
- Graduate/. Under Graduate/ Master Degree
- Good verbal and written communication skills.
- Ability to lead a team.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹17,000.00 - ₹28,000.00 per month

Schedule:

- Morning shift
- Night shift

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)



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