Subject Matter Expert

Job Description- Subject Matter Expert- Job Description
- Subject Matter Expert - Cyber Security
- Job Description
Position Overview:Eligibility:Work experience of 3 years in the relevant industry is recommended, with a portfolio to prove skill sets. Experience in EdTech will be an added advantage.-
- Strong communication skills are essential for delivering live lessons to students in the US.-
- Proficiency in facilitating sessions via Zoom or other online platforms is required.-
Primary Responsibilities:Perform all core activities (Grading, Livechat, QA, Live Lessons & Video Weekly Tutoring) within the given guidelines and achieve a QA score of 80% and above.-
- Deliver quality (QA score will validate) content regarding Grading and Livechat.-
- Review the expert’s (Mentor Sessions) content as per the latest guidelines and processes.-
Work on difficult tasks across all activities and deliver content without compromising quality.-
- Provide suggestions/changes to activity guidelines or process documents.-
- Review the content from external sources of all difficulty levels and send detailed feedback.-
- Identify weak areas (Subject/Process) of the MNEs in the team and update them to the Lead.-
- Handle queries from outside experts (MNEs).-
- Provide on-demand video support for students.-
- Participate in community support initiatives to assist students and resolve their queries.-
- Conduct Q&A sessions as needed to enhance student understanding and engagement.-
- Train MNEs and monitor their progress throughout their first 90 days (about 3 months) of onboarding.-
- Support and guide MNEs in their day-to-day processes.-
Suggest additions/corrections to the current curriculum.-
- Suggest new courses to be added as per market demand.-
- Gauge incoming volume for chat and grading and suggest redistributing working shifts as needed.-
- Prepare initial reports for SME grading contribution and Livechat effectiveness.Secondary Responsibilities:Analyze graded checkpoints and chats/video support and rate them as per defined standards.-
- Present findings and recommendations in a plan that drives future process improvements.Education
- M.Tech/ MSc/ B.Tech/BSc or any equivalent degree. (15 years full-time education)
- Relevant Cyber Security certifications are desirable.

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