Site Supervisor

**Inventive Software Solutions Pvt. Ltd. (ISSPL)** is a well-established company operating in power utility domain across India. We specialize in Metering, Billing, RMS, MRI analysis for Electricity, Water and Gas domains.

**Location**:
**Department**: Operations
**Reports to**: Circle Incharge

**Job Overview**:
The **Supervisor - Spot Billing** is responsible for overseeing the daily operations of spot billing within a specific area or team. This role ensures accurate and timely billing, monitors the performance of field billing personnel, and addresses any billing-related issues. The Supervisor will work closely with the Circle Manager and other team members to maintain efficient billing operations, improve process quality, and ensure customer satisfaction.

One Supervisor shall be appointed for every 15,000 consumers and maximum up to 1.5 times (i.e. 22,500 consumers) in a subdivision and shall report to the Sub Divisional Officer concerned. The supervisor will be required to support the Division and Sub-Division for bill related grievances and shall also perform cross verification work. He shall coordinate with JE(D), SDO and Executive Engineer(D) for billing related work.

In case, the number of consumers for spot billing in a particular sub-division is less than 7500, then the appointment of supervisor shall be done based on the number of consumers in that division.

**Key Responsibilities**:

- Supervise day-to-day spot billing activities to ensure billing accuracy and timely completion.
- **Must work on targets and make possible efforts with team to achieve them within the given timeline.**:

- Ensure that all team members follow the standard operating procedures (SOPs) and comply with billing policies.
- Conduct field visits and audits to monitor billing activities and resolve any discrepancies or issues.
- Lead and guide the team of Meter readers, providing clear instructions and setting daily/weekly targets.
- **Make daily progress reports of work performance and submit them to senior management on a weekly basis.**:

- Conduct regular performance evaluations, provide feedback, and identify training needs to improve team performance.
- Monitor the accuracy and completeness of billing data to prevent errors or discrepancies by cross checking of meter reading randomly.
- Ensure proper documentation and reporting of billing activities, following company standards.
- Perform regular checks to ensure compliance with regulatory and internal guidelines.
- Handle customer complaints or disputes related to spot billing and take necessary actions to resolve issues promptly.
- Liaise with the customer to ensure customer feedback is incorporated and addressed in a timely manner.
- Prepare daily, weekly, and monthly reports on billing operations, revenue collection, and team performance.
- Report any operational issues, discrepancies, or challenges to senior authorities.
- Ensure accurate documentation of all billing activities, including customer interactions, billing adjustments, and payment collections.
- Identify areas for improvement in the billing process and suggest changes to enhance efficiency and accuracy.
- Work closely with the team to implement process improvements and ensure their adherence.
- Assist in implementing technology or automation solutions to streamline the billing process.
- Ensure that the billing function adheres to company policies, industry standards, and local regulatory requirements.

**Qualifications**:

- Experience in spot billing, revenue collection, or related operations.
- At least 1-2 years of supervisory or leadership experience in a billing or customer-facing role.

**Skills**:

- Strong leadership and team management skills.
- Excellent organizational and time management abilities.
- Detail-oriented with the ability to identify and resolve discrepancies.
- Strong problem-solving skills and the ability to handle complex billing issues.
- Proficiency in billing software and MS Office (Excel, Word, etc.).
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.

Pay: ₹9,000.00 - ₹13,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person